MassMutual reviews

3.5

55% would recommend to a friend

(2,384 total reviews)
avatar

Roger W. Crandall

72% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,384 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
5.0
Jun 26, 2013

Top Notch Insurance Company

Recommend
CEO approval
Business Outlook

Pros

Excellent products. High ethical standards. Excellent brand recognition. As with any sales position, you efforts will determine what you earn. No limit on what you can do.

Cons

Since each office is operated by an independent General Agent, culture, training, staffing, etc can be very different from office to office. Administrative staff is paid by each GA, not the home office. GAs tend to be tight fisted with salaries and it can be reflected in quality.

3.0
Jun 7, 2013

Good place to gain experience to take elsewhere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Safe secure offices, free parking, decent on-site cafeterias and amenities (gym, salon) A respected name in financial services that will look good on a resume. Inter-company transfers are fairly easy, allowing someone to move horizontally and gain experience in multiple financial services functions.

Cons

Leadership roles are consistently filled from outside the company. There is a distinct aversion to promoting from within, and ranks of VP and above are almost exclusively filled by hiring from competitors. Extremely hierarchical; you will get no support from HR or elsewhere if you are having an issue in your dept No transparency in decisions or accountability for results at the leadership level. Several years ago one business unit cost the company the equivalent of a small country economy in reserve losses. The CEO was given a plum work-from-anywhere job doing a function never identified and with no expected output. The CFO was promoted to be in charge of corporate strategy. The workers were hit with 50% layoffs. This is a highly politicized environment. Because management is not accountable to quarterly results, or any objective management, relationships are the only driving factor. I had been specifically told not to show evidence of poor decisions or bad work practices (not fraudulent, just incompetent) not because I was wrong or there were reasons for the behavior, but because presenting the issue would be 'disrespectful'.

4.0
May 31, 2013

Great place to have a career!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility It you get what you put in. High income potential Great Retirement plan Meet many new people Work with a great team Strong company with over 100 years of great history

Cons

Commission Sales cycle can be lengthy

Viewing 2218 - 2220 of 2,384 Reviews

Glassdoor has 2,830 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.