Is MassMutual a good company to work for?

MassMutual has an overall rating of 3.5 out of 5, based on over 2,828 reviews left anonymously by employees. This rating has been stable over the past 12 months. 54% of employees would recommend working at MassMutual to a friend and 53% have a positive outlook for the business. The best reviews about MassMutual have been left by employees working as Internship , Data Scientist and Financial Analyst .

Does MassMutual pay their employees well?

According to anonymously submitted Glassdoor reviews, MassMutual employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at MassMutual. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at MassMutual?

54% of MassMutual employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MassMutual 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at MassMutual?

Financial Advisor (235) , Financial Services Representative (130) , Financial Services Professional (84) , Intern (61) , Customer Service Representative (43) , Financial Representative (39) , Project Manager (29) , Director (27) , Consultant (24) , Agent (22) , Insurance Agent (22) , Business Analyst (21) , Account Manager (20) , Sales Representative (20) , Financial Professional (18)

What are the pros of working at MassMutual according to real employee reviews?

"good benefit and not so much workload" ((in 225 reviews)); "Great people and tasks were not very demanding." ((in 176 reviews)); "Good work hours and work/life balance" ((in 116 reviews)); "Culture is great and flexibility for work life balance" ((in 111 reviews)); "great training they also have hours that you decide." ((in 102 reviews))

What are the cons of working at MassMutual according to real employee reviews?

"There is no salary so if you have a a difficult month getting business you have absolutely no income" ((in 89 reviews)); "A lot Lack of education Poor Management" ((in 86 reviews)); "Commission only sales positions are not for everybody but can be very rewarding" ((in 73 reviews)); "Many managers have no underwriting background and do not understand the underwriting process and the amount of time it takes to underwrite." ((in 42 reviews)); "Upper management is completely disconnected and either is unaware or doesn't care what front line employees or managers think." ((in 19 reviews))

What are employees saying about MassMutual layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MassMutual layoffs and their outlook for job security at MassMutual in 2026.

What MassMutual locations have received the highest employee ratings?

Amherst , Walnut Creek , Fairfax , Tampa , Lake Oswego , Southfield , Charlotte , Memphis , Los Angeles , Houston

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MassMutual

MassMutual reviews

3.5

54% would recommend to a friend

(2,382 total reviews)

Roger W. Crandall

71% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.7

Work/Life balance

3.5

Culture & values

3.5

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,382 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Aug 11, 2009

The working environment of mass mutual

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

wonderful opportunity to learn various aspects of the insurance and financial business. Mass Mutual has three locations in the CT and Springfield area.

Cons

The location is isolated since it is located in Springfield MA. There are really no other financial or insurance companies to compare with.

3.0

Aug 11, 2009

Know Before You Commit

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Excellent structure and knowledge available. There is a comprehensive set of resources to learn about the products.

Cons

Serving as a Financial Services Representative or Financial Advisor? You are in business for yourself, by yourself. Anyone can learn about product, but it's only about finding and closing prospective clients. Granted conditions have been very difficult over the past couple years, but this task is extremely difficult. Sales managers present a completely unrealistic projection of how hard it is to even make money, much less meet sales numbers. The majority of sales managers could not meet the numbers they lure with in recruiting. They play the numbers of a revolving door. It was funny to see so much emphasis on product when prospecting is the key. Referral generating concepts look great on paper, but only few can gain traction from these approaches.

5.0

Aug 4, 2009

Only for the Driven and Entrepreneurial-minded

Financial services professional

Recommend

CEO approval

Business Outlook

Pros

- Ability to ACTUALLY own your business - Smartest manager I've ever had (and I've worked for several competitors) - Huge product portfolio (not just insurance) - Love the Financial District - For the really ambitious: Advancement Opportunities

Cons

- I can understand the bitter reviews, but this career isn't meant for everybody. Definitely not for the faint of heart and the thinned-skinned. - This career is extremely challenging WHEREVER YOU GO, but SF MassMutual is where I received the best type of training throughout my long career in this industry. - Be prepared to make sacrifices early in this career. I am seeing newer agents starting their second year, and are already reaping the benefits.

Viewing 2359 - 2361 of 2,382 Reviews

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Jobs at MassMutual

Customer Care Specialist

IT Support Specialist

Assistant Project Manager