Massage Envy reviews

3.1

38% would recommend to a friend

(7,408 total reviews)
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Todd Schrader

42% approve of CEO

34% positive business outlook

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,408 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

7K reviews
4.0
Nov 18, 2015

Massage Therapist

Recommend
CEO approval
Business Outlook

Pros

Best way for massage school graduates to gain client experience and learn from other therapists. Clinic supplies everything needed for sessions. Most franchises offer health insurance. Some franchises offer dental, paid liability insurance, Aflac, training and contribute to continuing education costs. California clinics now require 24hrs sick time each year. Some clinics will pay minimum wage for down time, but most will pay for massage session time only.

Cons

Each franchise is different - for better and worse. Depending on owner's background and experience and clinic management, some clinics have minor workplace issues. Employees on average are in their 20's - pettiness and work drama is an ongoing problem. The top con about working for Massage Envy is the pay rate. Entry pay is minimum wage and raises are cents. Sometimes tips earned are higher than your hourly pay. It takes time to build up repeat clients and stay completely booked. Expect to be sporadically booked for a few months. You realize you are under paid when your monthly paycheck can't cover rent for a studio apartment.

3.0
Oct 2, 2015
Recommend
CEO approval
Business Outlook

Pros

If you find the right owner/operator you can be paid and treated well.

Cons

I've worked for a great owner in the past, but the owner/operator I now work for is childish and emotional/unfair in their approach to management and operations. It all comes down to the bottom line, as corporate as it comes. That's why I became a therapist was to move out of corporate world and be treated like a person and not a money maker (asset/deficit). The wrong operator approach and you will be used up and burnt out. I'm 51 years old and in really great health, but I know my limits as a therapist. Problem being, you ARE NOT IN CONTROL of your existence and you will be taken for granted and advantage of in a heart beat. You will be ignored when you demand a break in the middle of your shift in lieu of selling a guest at that hour for your 4th straight hour of service. You will be ignored when you state that you don't do deep pressure work, AT ALL. You will be treated like a slave, piece of property, insignificant and replaceable. You will be written up if you decline to work on a client for these reasons.

1.0
Nov 9, 2014
Recommend
CEO approval
Business Outlook

Pros

They market, provide supples, tables, and sheets.

Cons

The Pay (minimum wage unless they are busy enough to book you enough to make your %) they treat you like a child and a thief, same rate no matter how deep, work on a % base of booking and they control the booking, front desk is always young and careless it seems like making the customer angry is part of their job description.

Viewing 13 - 15 of 7,408 Reviews

Glassdoor has 7,509 Massage Envy reviews submitted anonymously by Massage Envy employees. Read employee reviews and ratings on Glassdoor to decide if Massage Envy is right for you.