Massage Envy reviews

3.1

38% would recommend to a friend

(7,408 total reviews)
avatar

Todd Schrader

42% approve of CEO

34% positive business outlook

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,408 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

7K reviews
1.0
Sep 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Coworkers can be nice if they aren't the snitching type.

Cons

Manager only cares about the money. Lies about everything. Fires people at the drop of a hat. Massage therapists are treated like garbage. Low pay, long hours, over worked. Back to back 6 to 8 massages a day. Lucky if you get a break. Management knows nothing about massage.

3.0
May 25, 2016
Recommend
CEO approval
Business Outlook

Pros

It's great to have the clients come to you, to have your sheets and towels provided for and washed, to have expensive lotions provided, have electric tables with heaters, etc., utilities are provided for too obviously. No overhead or rent, etc. Not to mention they do all the customer service for you. You just show up, set up a table and work.

Cons

Pay is usually pathetic compared to the industry standard. You can expect around 15 an hour when people pay me (as a private practitioner) 60-80 per hour. Tips can be good DEPENDING: women get tipped far more for somewhat obvious reasons, you have to be really good to get a decent tip. I happen to be really good, so I got great money, but most of the therapists did not. I had to go above and the call of duty to get that as a male therapist. I know a few women that don't do anything TECHNICALLY inappropriate, but they move their hands in a certain way and talk nice in a certain way that changes their tips BIG TIME, and they admit it. Management varies big time from franchisee to franchisee, so it's a gamble. The could be successful and generous, or successful and stingy. You could have a nice big well stocked break room, or a dirty little closet in the back with forty people trying to hang out in it. You could all the best equipment or old rickety garbage and sheets with holes. Benefits are usually worthless too btw. And be warned, if you want to work yourself into the hospital, they have no problem letting you. Be smart and be careful with your body.

3.0
Aug 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Get hired straight out of school, lots of immediate hands-on experience, good quality tables provided, lubricant and sheets provided, free massages, camaraderie of other MT's, discount on liability insurance and online CEU's. In some cases (not mine), help with costs of initial licensing, VOLUME without having to genrate i yourself.

Cons

Pretty bad pay rates, top-down management by people with little understanding of massage, they treat MT's like children, franchisee ownerS tend to come from areas completely unrelated to massage due to the large aount of cash needed to ge started, and they can be horror-shows, an atmosphere that tends to put pressure on MT's to work when sick, a front-desk system that tends to put very young people with no massage knowledge at all in a position of booking appointments and therefore controlling your income, and they tend to get rotated @ every 6 months, so as soon as they start to have a clue, they're gone, a tendency to not understand the potential for injury and/or not care, and either push people to do more work than they can handle or allow inexperienced therapists to do way more work than they ought to-- saw MANY people out of the business and/or in for carpal tunnel surgery within 6 months of employment. NO HEALTH BENEFITS WHATSOEVER.

Viewing 19 - 21 of 7,408 Reviews

Glassdoor has 7,509 Massage Envy reviews submitted anonymously by Massage Envy employees. Read employee reviews and ratings on Glassdoor to decide if Massage Envy is right for you.