Mastercard reviews

4.1

82% would recommend to a friend

(7,771 total reviews)
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Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,771 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

8K reviews
5.0
Jun 15, 2018

Priceless Career

Recommend
CEO approval
Business Outlook

Pros

MA is a truly caring and ethical place to work - from the top down. The possibilities are endless and the culture here invests in people first and foremost.

Cons

As with most large companies, sometimes we don't move fast enough to adjustments in the marketplace.

4.0
Jun 6, 2018
Recommend
CEO approval
Business Outlook

Pros

- Depending on the verticals you work on, there can be a lot of opportunity for success. APT started off in the retail and restaurant sectors, and given the acquisition by Mastercard, is now strong in the financial services vertical - so if you work in this verticals, there's a lot of internal expertise and credibility that will help you sell. If you're in one of the newer verticals, it's more challenging to bring in sales by nature of not having the existing clients to work off of - but this presents opportunity for you to stand out if you can close deals. - Fantastic office space. Newly renovated and fit to APT's culture. Four kitchens, plenty of free meals and snacks, and a lot of social activities as a company. You can certainly find you niche people if you know where to look. - Commission for CSP level and up - Awesome workplace for those young in their career and looking to learn some basics. Plenty of money allocated towards professional development and graduate studies (if interested). For the Sales team, significantly fewer training sessions for professional development, but you can reach out to HR about specific trainings and have them approve a budget for you to pursue them. *Not necessarily a Pro or Con, but a note: Promotions tend to happen every 2 years. If you perform well, you can maybe bump that to 1.5 years, but it's highly irregular for anyone to be promoted within that time frame - regardless of what they tell you during the recruitment process.

Cons

- "Bait and switch" Sales job descriptions. Make sure you ask a lot of questions around the true day to day of your role. There has been a history of up-selling job descriptions on the Sales team (i.e. promising people they'll run full sales cycles on their own, manage their own relationships, potential for commission) but the day to day can be 95% cold outreach (cold emails, cold calls, etc.), especially if you are a BDA or early CSP. Spend time with those actually in the roles to get a feel for that rather than putting weight into what senior management says. Candidates should note that sales people are good at selling -- so they are the first ones who might mislead you about the role, particularly if they've been at the company for 5 or 10+ years and they lack a pulse on what has changed since the Mastercard acquisition (2015). - Empty office. If you're looking for a highly collaborative/social team, the sales team may not be a fit. The desks are frequently empty (a mix of travel schedules and people who choose to work from home), so it can be pretty quiet. For people who are here -- headphones in and silent for the most part. Fairly independent work. - Miscommunication across Sales senior management. There's a disconnect between the pulse of the office on the ground and those higher up. Leadership positions are held by those who haven't held traditional sales roles before so it can be challenging to be on the same page about realistic sales expectations and what it means to hit goals.

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Mastercard Response
8y
Thank you for providing feedback and suggestions for improvement. As you know, at APT we truly value your opinions and suggestions, and we look to incorporate your suggestions into our strategy going forward. We apologize that you felt the job responsibilities and day-to-day were not accurately described prior to you joining. We plan to work on how we can improve this messaging. Most folks who join without extensive prior sales experience, join in a BDA (Business Development Associate) role. The BDA role does indeed require direct outreach, creative thinking and tremendous drive. As team members progress in their BDA role, we begin to assign them account ownership, until eventually they graduate to a CSP (Client Solutions Provider) role with full account responsibility. We do recognize that talented individuals would like to grow professionally quickly so for that reason we don’t place specific timelines on when folks should expect to be promoted – instead promotion decisions are entirely driven by progress in the role and transparent evaluation of individual’s strengths and opportunities. Those who excel in their roles can expect to be promoted quickly.
5.0
May 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Mastercard is constantly evolving in new directions across both the financial and technology verticals. Terrific thought leadership. Gives a lot of opportunity to steer your own ship in terms of building out a career and lots of travel.

Cons

Big corporation, last bastion of corporate America. Heavily layered and very political organization. It is up to you in terms of your career path, no one will guide you though it. Weak management can sometimes hurt potential opportunities.

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