There are some business leaders that do not deal well with adversity. It brings the morale down in a department where most people are happy and eager to collaborate. Some managers are virtually unapproachable on a bad day which happens frequently. Its a bad reflection on an otherwise great company. Not too keen on the GBSC ticket program. People processing the tickets are up against such a tight deadline that they want to resolve the ticket, but not necessarily resolve it with the right information. This causes the tickets to get resubmitted and become fires.