Mastercard reviews

4.1

82% would recommend to a friend

(7,736 total reviews)
avatar

Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,736 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Aug 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Good bonus Flexible environment Average Pay Pay is increased when industry increases pay overall Great savings plan

Cons

Medical expenses are pushed back to employee Poor to no cost of living raises year over year If you are any good, you literally can expect 60-90 hours a week. Yes I said 90 hours a week for projects for long durations. MasterCard is well known in the industry for working folks to death, breaking up families, etc.. The reason you see some folks saying balance is good while others refer to it as a sweat shop is that if you are good you get worked to death, if you are not you get buried in some mundane task until you leave. The people that last at MasterCard are the ones that stay under the radar. Reactive culture vs. proactive. Fire fighting is the norm vs. high quality processes and work. They don't use innovative technology in St. Louis Getting promoted is based entirely on popularity than work or successes I've managed for a while and I've never interviewed an American or anyone local to the St. Louis area. All resources I get are Indian or Chinese and are generally imported from other countries to work here as low cost labor under sweat shop conditions. Management is constantly posting positive things about work/life balance on Glassdoor to bring in new talent and have a whole campaign around MasterCard trying to convince employees it is a great place to work.

3.0
May 24, 2016
Recommend
CEO approval
Business Outlook

Pros

1) Generous salary, especially considering how little value / work is actually produced. 2) Work-life balance and positive culture; peers are genuinely kind and helpful. 3) Abundant learning & training opportunities. 4) Great place to be on cruise-control if you are mid-career / late career. 5) Opportunities to shine and be rewarded if you are smart or even not so smart but know who to network with 6) Inspiring CEO and great vision

Cons

1) Lack of sense of urgency relative to other firms; I went on a leave and returned to find that nothing had changed or progressed. Inefficiencies abound. 2) Poor learning opportunities for millenials; They pander to young folk with flashy visuals, but you are better off going somewhere else to learn discipline and transferable -core skills and then returning when you are middle-aged with a family and want to be on cruise-control. Processes are not best-in-class and lower caliber of talent compared to other firms, so fewer learning opportunities. 3) Pockets of high-talent, but can become frustrated due to inertia 4) HR overly influential / involved relative to other companies 5) Significant overlap in roles and responsibilities across the organization, causing inefficiencies, duplication of efforts.

1.0
Apr 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Global company, good benefits, and if you select the right division within MasterCard you'll find strategic growth opportunities. Unfortunately, I cannot write more than 20 words expressing "pros".

Cons

I worked under Loyalty Solutions, Merchant Value Proposition team based in San Carlos. The lack of leadership, strategy, and management is why I decided to leave MasterCard, and why the attrition rate is at an all time high within that division. Management went through a huge re-org, implementing a new management team that is mediocre at best.

Viewing 142 - 144 of 7,736 Reviews

Glassdoor has 9,428 Mastercard reviews submitted anonymously by Mastercard employees. Read employee reviews and ratings on Glassdoor to decide if Mastercard is right for you.