MatrixCare reviews

Mid-Level experience is poor at this company. Most senior employees have been there for a very long time, and many of them do not like to listen to younger or junior employees. Promotions yield a very small pay raise (often close to 5%), and annual raises are small (3-4%). Your wages will not grow well here over a long period of time. It feels like you either started there decades ago, or you will be looking for work shortly. Multiple promotions to other portions of the company have led to those positions being removed in layoffs as well. Too many good workers have promoted within the company and then been let go in under a year. Prior to COVID and work from home, the company was much better about promotions between departments, but since COVID that has happened less and less. Software at the company has a long list of defects and tech-debt. This was barely addressed in my time at the company, and new policies there are only making it worse. QA is overwhelmed and most of the problems with the software are found by customers, logged, and then never fixed. This causes a lot of stress for support as the company does not fix things that are broken unless the biggest customers complain about it. If the customer is medium to small sized, their concerns are largely ignored.

Leadership does not have a clear vision for the SaaS business. After Steve Pacicco left, new leadership has made it so that we are, yet again, more focused on appearing to be profitable, short-term. Decisions and changes are being made without any due diligence, planning, clear communication or strategy to ensure long-term success.