Management does not know how to adequately staff for sick/daily absences and your group will always be behind.
There is no bonus or pay incentives (everyone gets the same raise amount (2.5%) every year), but the main motivation technique is emotional manipulation.
Education status does not matter as much as seniority here.
Not a long term career company as you eventually reach a wage stagnation point and they do not offer cost-of-living adjustments or impactful annual raises.
There is a management inner circle, but if you smoke cigs you'll be able to break in.
Little to no formal training and very much a sink-or-swim department.
Little to no formal codification of processes and they do not follow the ones they do have.
Negative and toxic department culture with lots of gossip.
IT infrastructure is dated/poor quality and there's often systems issues/outages.
You are expected to work more than 40 hours, but not allowed to claim over-time on your time-card. (expectation is for you to log-in early to be "ready" to take calls at start time)
Supervisors and upper management struggle with emotional regulation: regularly talked down/soothed my direct supervisor and upper management in other departments.
Customer interaction software is the worst I've ever worked.
