Is Maximus a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at Maximus have rated their employer with 3.7 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of Maximus employees being 3.2 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at Maximus now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at Maximus .

Does Maximus pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at Maximus with 3.8 out of 5 stars based on 21 anonymously submitted employee reviews. This is 17.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at Maximus.

What are the top reviewed jobs at Maximus?

Customer Service Representative (757) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (48) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 511 reviews)); "Great Benefits and Not micro" ((in 306 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 248 reviews)); "Remote work / work from home" ((in 231 reviews)); "Good salary and working from home" ((in 96 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 152 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 151 reviews)); "Manager who is the epitome of a bad manager." ((in 104 reviews)); "Poor Upper management + revolving door" ((in 74 reviews)); "The communication is poor and the regard for the people is very low." ((in 53 reviews))

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Maximus

Maximus Customer Service Representative (CSR) II reviews

3.7

55% would recommend to a friend

(21 total reviews)

Bruce Caswell

22% approve of CEO

22% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.0

Career opportunities

3.8

Compensation and benefits

3.7

Culture & values

3.5

Work/Life balance

3.4

Senior management

Customer Service Representative (CSR) II employees have rated Maximus with 3.7 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Maximus is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

21 reviews

5.0

May 6, 2026

Great company !

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

The company had great leadership and training.

Cons

mandatory overtime during peak season.

4.0

Sep 4, 2025

Salary

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Benefits are not bad at all

Cons

Very rigorous level II background security clearance requirements

3.0

Aug 21, 2025

A good place to start gaining call center experience

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

This company I would say is a good place to just get your foot in the door and to start learning how to work in a corporate call center.

Cons

Long-term I don't think it's a company that you would want to stick around with. There is constant turnover not just with employee but with management as well. Just as you're getting used to one manager they switch it out to anyone.

Viewing 1 - 3 of 21 Reviews

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Customer Service Representative

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Maximus

Maximus Customer Service Representative (CSR) II reviews

Ratings by category

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Great company !

Salary

A good place to start gaining call center experience

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