Is Maximus a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Maximus have rated their employer with 2.8 out of 5 stars in 417 Glassdoor reviews. This is a lower than average score with the overall rating of Maximus employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at Maximus now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Maximus .

Does Maximus pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Maximus with 2.8 out of 5 stars based on 417 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Maximus.

What are the top reviewed jobs at Maximus?

Customer Service Representative (757) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (48) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"good pay and you get to learn about federal contracts and all the red tapes that come with it." ((in 508 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 314 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 238 reviews)); "Remote work from home smh" ((in 224 reviews)); "Good training and info on the Affordable care act (AKA: Obammacare)" ((in 152 reviews))

What are the cons of working at Maximus according to real employee reviews?

"The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 150 reviews)); "Manager who is the epitome of a bad manager." ((in 105 reviews)); "Poor Upper management + revolving door" ((in 74 reviews)); "The communication is poor and the regard for the people is very low." ((in 55 reviews)); "You feel very disposable and no job security" ((in 31 reviews))

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Maximus

Maximus Customer Service Representative CSR reviews

2.8

23% would recommend to a friend

(417 total reviews)

Bruce Caswell

32% approve of CEO

23% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.8

Work/Life balance

2.8

Compensation and benefits

2.6

Culture & values

2.5

Career opportunities

2.4

Senior management

Customer Service Representative (CSR) employees have rated Maximus with 2.8 out of 5 stars, based on 417 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Maximus is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

417 reviews

3.0

Jul 2, 2026

Hectic schedule with little support from management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Cannot think of any worthy of noting

Cons

Very hectic schedule, never any help from the elite, who state they are busy but seem to always do zero work effort. AVOID

1.0

May 16, 2026

Plenty of overtime but a dehumanizing environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired fast and plenty of overtime available

Cons

Dehumanizing, soul crushing, miserable work where you are told to erase your personality to read their incomplete, useless scripts

3.0

May 15, 2026

Steady work until layoffs due to overhiring

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It was steady until it wasn't

Cons

Randomly terminated tens of employees since there "wasn't enough work" aka, they overhired.

Viewing 1 - 3 of 417 Reviews

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Maximus

Maximus Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hectic schedule with little support from management

Plenty of overtime but a dehumanizing environment

Steady work until layoffs due to overhiring

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Maximus reviews FAQs

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