Is Maximus a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Maximus have rated their employer with 2.9 out of 5 stars in 1,081 Glassdoor reviews. This is a lower than average score with the overall rating of Maximus employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at Maximus now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Maximus .

Does Maximus pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Maximus with 2.9 out of 5 stars based on 1,081 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Maximus.

How happy are Customer Service (CSR) professionals working at Maximus?

28% of Customer Service (CSR) employees at Maximus would recommend their employer to a friend. This rating has decreased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Maximus with a 2.8 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (757) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (48) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 509 reviews)); "They offer a great benefits package and engage employees by surveying them annually for feedback to enhance current benefits." ((in 301 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 247 reviews)); "Good salary and working from home" ((in 93 reviews)); "money is okay and there are quarterly bonus you can qualify for." ((in 91 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 160 reviews)); "In the past they had some horrible supervisors." ((in 155 reviews)); "Manager who is the epitome of a bad manager." ((in 105 reviews)); "Poor Upper management + revolving door" ((in 77 reviews)); "The communication is poor and the regard for the people is very low." ((in 53 reviews))

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Maximus

Maximus Customer Service (CSR) reviews

2.9

28% would recommend to a friend

(1,081 total reviews)

Bruce Caswell

46% approve of CEO

29% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.9

Compensation and benefits

2.8

Work/Life balance

2.7

Culture & values

2.6

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated Maximus with 2.9 out of 5 stars, based on 1,081 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Maximus is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Jul 16, 2026

Work from home perks overshadowed by constant calls

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, nice company

Cons

phone calls every 8 seconds

4.0

Jul 6, 2026

Easy calls but poor training and sudden layoffs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy calls, extra incentive for healthcare

Cons

poor and rushed training. Laid off out of no where because they overhired.

3.0

Jul 2, 2026

Hectic schedule with little support from management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Cannot think of any worthy of noting

Cons

Very hectic schedule, never any help from the elite, who state they are busy but seem to always do zero work effort. AVOID

Viewing 1 - 3 of 1,081 Reviews

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Maximus

Maximus Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work from home perks overshadowed by constant calls

Easy calls but poor training and sudden layoffs

Hectic schedule with little support from management

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