Is McKesson a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at McKesson have rated their employer with 3.9 out of 5 stars in 25 Glassdoor reviews. This is a higher than average score with the overall rating of McKesson employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at McKesson now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at McKesson .

Does McKesson pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at McKesson with 2.4 out of 5 stars based on 25 anonymously submitted employee reviews. This is 42.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at McKesson.

What are the top reviewed jobs at McKesson?

Material Handler (240) , Customer Service Representative (141) , Director (96) , Account Manager (75) , Software Engineer (74) , Project Manager (73) , Business Analyst (71) , Case Manager (71) , Manager (67) , Senior Software Engineer (57) , Operations Supervisor (54) , Analyst (52) , Warehouse Worker (43) , Warehouse Associate (40) , Insurance Specialist (34)

What are the pros of working at McKesson according to real employee reviews?

"The benefits are good as most corporations go and follow most company benefits for vacation etc.." ((in 738 reviews)); "Good pay and fast HR response time" ((in 391 reviews)); "there are a lot of great people with a lot of knowledge that are very committed to the company." ((in 382 reviews)); "Good work/life balance (although this is is showing strain under the pandemic)" ((in 233 reviews)); "Culture is great and inclusive" ((in 197 reviews))

What are the cons of working at McKesson according to real employee reviews?

"Poor management and lack of trust." ((in 325 reviews)); "The vision and passion of our executive and senior leadership is completely lost in translation on the way to implementation" ((in 129 reviews)); "Some managers have been here for 10+ in the same position" ((in 124 reviews)); "frequent layoffs; can be very hierarchical" ((in 107 reviews)); "Poor upper management." ((in 98 reviews))

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McKesson

McKesson Customer Service Representative CSR reviews

3.9

81% would recommend to a friend

(25 total reviews)

Brian Tyler

96% approve of CEO

87% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Career opportunities

3.8

Work/Life balance

3.5

Senior management

2.4

Compensation and benefits

Customer Service Representative (CSR) employees have rated McKesson with 3.9 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. McKesson is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Healthcare industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

25 reviews

5.0

Jun 20, 2026

Great growth opportunities with no significant downsides

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The company was great to work for as I was there for 11 years. I was able to start as as an entry level Customer Service Representative and move my way up to the IT department.

Cons

I can't really say there are any cons, as you can move up within if you want to .

4.0

Nov 28, 2025

Outstanding Place to Build Your Career

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Excellent Management Team Outstanding training and development program Lots of collaborative support Inclusive culture...lots of engagement teams

Cons

Low pay for CSR's who are liaisons for the sales reps and vendors. If you're going to invest in all the other areas to retain employees, the pay should reflect this. Difficult to obtain insurance and invest in 401k when employees are struggling to pay rent/mortgage, utilities, food, etc.

5.0

Jun 17, 2025

Amazing

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work life balance, pay, benefits, sense of belonging even though remote

Cons

Occasional lack of transparency between management and us

McKesson Response

Thank you for your positive feedback! We're delighted to hear you’re enjoying your experience at McKesson. Your support is invaluable, and we’re dedicated to fostering a great work environment for #TeamMcKesson.

Viewing 1 - 3 of 25 Reviews

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McKesson reviews FAQs

McKesson reviews McKesson Customer Service Representative (CSR) reviews

McKesson

McKesson Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great growth opportunities with no significant downsides

Outstanding Place to Build Your Career

Amazing

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