I started this job with high hopes because I really was in between this employer and another job. Weeks into the training - I noticed several issues: from organization to systems not working. Please note when I interviewed with the supervisor I was told this is a REMOTE job unless you are falling behind in performance and that we would only train on site (a lie).
*Not Remote (it took months for permission to go home, and the manager was extremely rude and unprofessional about it,
*I was hired to work MONDAY -FRIDAY. This changed as to now we work Saturdays (mandated)
*Now they had a meeting today stating we are switching to Hybrid (no warning or anything and I'm 99% sure they will turn around and mandate this full time)
*Gaslighting- this sems to be the culture from the SME's, team leads, and managers. Where we are told one thing and constantly ridiculed when we follow through that we are wrong and corrected. (I have documented several incidents that I will be reporting to the EEOC). For example: we were told (from a manager) to specifically state our systems our glitching and marking the scheduling date incorrectly. We were sent another message from a team lead ridiculing us for following that direction saying that we should not be writing 'glitch" because referencing issues in documentation can lead to confusion, miscommunications or compliance concerns. This happens weekly!
*Tone: People in leadership will speak to you nasty and challenge your competence. I often wonder are our team meetings recorded and if so, why are they not taking the time to listen to these interactions).
*Honesty/Integrity is not there. As an employee we agreed to work for the employer based on the original agreement: work from home, Monday - Friday
*Favoritism: I have noticed several times (to the point that I have) that everyone does not have to follow MCKESSON's policy. Example: We have a no hat wearing policy. Several individuals come in wearing Boho hats, snapbacks, cowboy hats, and beanies (I have taken a picture which is why I know the different hats worn). The moment I wear a beret they did an entire meeting about the policy and sent out a site wide email. Men are treated differently than women and they talk to them with respect. (I will not write anything I do not have picture or video evidence)
*The SME's start a lot of the call center issues and they talk about other employees out loud with other associates. If you are not kissing up to them and THEY WILL NOT LIKE YOU! When you need help, they are always seen talking with their friends or other employees they favor. I have a recording of SME (who is interviewing as a manager now or training for a manager) stating while in training "Ya'll asking all them questions and we are going to refer you right to the reference guide; just like they did me" Which furthered soured feelings for the company because shouldn't we be changing this rapport when we are promoted?
*Reference Guide is what you will constantly be referred to if you have questions; but the kicker is- it's not always updated. Trust and believe you will be ridiculed anyway; it does not matter.
*Uncomfortable work environment: Before we required to move to a hybrid schedule, they tell you once a month you have to come in on site to work and they will provide food. The problem with this is you're never notified as to where the food is and when to come get the food. Constant loud chatter from the team leads and SME's and other associates who get off the phones to chat with them.
*Don't ask questions! No this will only lead to more issues between your management team. There is a supervisor makes me feel very uncomfortable when providing feedback and if you seem to not understand she says things like "that doesn't sound like you're too confident" versus providing further direction to navigate the concern.
*More negative feedback than positive: I was told that the manager does not micromanage. This is not true. Between the team leads and SME's + the manager you are getting feedback all day and while you are on a call. I cannot count how many times I have been interrupted during a LIVE call by these people for something that could have waited or simply corrected.
And I have a huge pet peeve about when I ask a question you answer with a response such as "read the reference guide" or responding with a question.
*We have a horrible project manager. A project manager should be playing a key role in IMPROVING operations, managing initiatives, etc. They should act as a bridge between leadership, support teams, and front-line staff. Managers are rarely available to provide assistance, even for supervisor calls. Call centers are fluid environments, but I question if our tech teams are experiencing the same trauma we are put through daily. For instance: There are several errors we incur with the system alone which make our work more daunting. You are doing everything manually. Let me repeat that,..You will do everything manually. There are several screens you will pull up and manually entered all the information .
*Requirements consistently change without your awareness. For example- I am being told I need to make 10 outbound calls while being assigned to inbound calls.
*To advance in this company you must work overtime. There are no ifs,ands or buts about it. This is the only way you'll be considered. This will not be stated but definitely observed. I have several other grievances that cannot be listed here. My overall feelings are the job itself is not hard but the stipulations and limitations you may encounter while getting the job done is many.
