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      Med-Metrix

      Engaged Employer

      Med-Metrix reviews

      3.3

      57% would recommend to a friend

      (126 total reviews)
      avatar

      Joseph H. Davi

      61% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      Med-Metrix has an employee rating of 3.3 out of 5 stars, based on 126 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Med-Metrix employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      126 reviews
      1.0
      Apr 14, 2026

      Isolation and confusion made for a frustrating experience

      Patient service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The position is work from home.

      Cons

      Only 1 person was able to help me with the client I was assigned to. Supervisor never spoke to me or provided me any feedback. The client didn't seem really organized and it made the position stressful. No teams chat group for my client. It was like you where on your own, figure it out. Never knew or spoke with anyone who was on my team. felt like an outsider. 2 different SOP's so the one I was told to use during training didn't match the one for Patient support. Being told on the last day of nesting "oh I told the team leads to watch out for you, you'll be here until your client decides what they wanna do." What?! In all my time in working from home this I will say was the worst experience ever for me.

      avatar
      Med-Metrix Response
      1mo
      We appreciate you sharing your thoughts. While we’re disappointed to hear that parts of your experience were challenging, your feedback helps us understand where we can do better especially in the areas of client support.
      1.0
      Apr 11, 2026

      Riding it out until I find something better

      Patient access representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoy working with my teammates Paid time off is reasonable

      Cons

      Lack of communication. Poor management Quality is a joke Focus is not on the client Minimal employee engagement/communication from leadership Supervisors lack job knowledge and people skills. Quality process needs revamping. The auditors make mistakes a lot and give errors but note that the account was worked correctly. No one takes them serious.

      avatar
      Med-Metrix Response
      1mo
      Our team is committed to creating a positive and supportive workplace, and insights like yours guide our improvement efforts. Because you are a current employee, we’d welcome a direct conversation with a member of Human Resources; please submit a case if you are open to it so we can assist in creating a better work experience for you.
      2.0
      Oct 18, 2025

      Toxic work culture

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Exposure to High-Pressure Environments Working in a challenging or politically charged environment often strengthens emotional resilience, crisis management, and adaptability — valuable traits in leadership roles. 2. Broad Cross-Functional Experience Toxic cultures sometimes blur role boundaries, forcing employees to wear multiple hats (DevOps, QA, BA, PM). That can accelerate learning across departments and systems. 3. Improved People-Reading & Conflict-Resolution Skills Navigating difficult personalities or inconsistent leadership helps sharpen emotional intelligence and diplomatic communication — critical for future management success.

      Cons

      1. Poor Leadership Transparency & Accountability Frequent blame-shifting, lack of ownership from upper management, and inconsistent priorities can cause burnout and mistrust among teams. 2. Micromanagement & Lack of Psychological Safety Team members may feel they can’t speak up or make mistakes without retaliation, stifling innovation and reducing productivity. 3. Unbalanced Workload & Recognition Gaps High performers are often overburdened without fair acknowledgment or growth opportunities, while favoritism or politics dictate rewards.

      avatar
      Med-Metrix Response
      1mo
      Thank you for taking the time to share this detailed feedback. While experiences may vary across teams, the themes you’ve raised—around transparency, management style, workload balance, and recognition—are important and taken seriously. We recognize that in fast-moving environments, communication and clarity don’t always meet the standard we expect. We are actively working to improve how leadership shares context behind decisions and aligns priorities across teams. We also acknowledge the concern around micromanagement and psychological safety. Our goal is to empower teams with clear outcomes and ownership, and we are reinforcing this through manager training and clearer expectations around team autonomy and respectful feedback.
      Viewing 16 - 18 of 126 Reviews
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      ReviewsMed-Metrix reviews

      Glassdoor has 130 Med-Metrix reviews submitted anonymously by Med-Metrix employees. Read employee reviews and ratings on Glassdoor to decide if Med-Metrix is right for you.