Poor management and high volume of calls . You don't get a moment or a second to even take a breath of air you get a call every 10 seconds and you are literally taking on about 10 different departments job in one and all they're screw-ups and all their mess-ups you are the one who is responsible to fix it all and you are taking the brunt end of the callers who are owed thousands and thousands of dollars and they are freaking out at you on the phone for all the claim analyst and the special authorization mistakes you have to take care of it all honestly it was one of the worst jobs I've ever had in my life. You could start the day being in a good mood about halfway through the day you feel like your soul has been completely sucked out you are completely mentally drained by the time you are done work you're not able to do anything but stare at a ceiling or a wall because your mind is so boggled from the day and all of the calls and issues that you have to deal with. I was with the company for 3 years and leaving was the best thing I could have ever done for my mental health. Absolutely the worst job I have ever had in my life. Do yourself a favor move on do not bother with this company and unless you are bilingual you're not moving up with this company you will stay in the contact center and and never move forward. My best advice is avoid this job and this company at all cost. I worked in the federal department for the ircc with the newcomers that came into Canada and their insurance coverage. We do way too much for people who are not from our country and not enough for our own very sad. This job made me jaded.
