5y
Thank you for providing your feedback. We want to be sure we adequately respond to your feedback point by point and welcome the opportunity to talk even further. First, we’re glad to hear that during your time with us you had a good experience with your colleagues and enjoyed our benefits. We do put a lot of thought and intention into our culture and strive to foster a healthy work-life balance across the company.
As part of our focus on continually improving the experience of all of our employees, we recently hired a new Chief People Officer. Among her areas of focus for the near term is evaluating our overall promotion and compensation practices to ensure we are promoting fair practices throughout the organization. We do take pride in our internal mobility program as we think it is a great opportunity for our employees to stretch and flex their transferable skills into new roles and learn along the way, reflecting onf one of our core values: “Obsess Over Learning and Growth.” While we always try to align our internal transfers to ensure their skills and abilities match the position, your feedback is a helpful for us to be hyper focused on ensuring that our transfers are adequately equipped to succeed in their new roles and ensure our teams are properly staffed.
Over the past 24 months, we have implemented a new engineering organizational structure aimed to ensure our people have a dedicated leader focused on their growth; in doing so most of our engineers find themselves in individual contributor roles with a small number of VPs managing people.
We are also continuing to invest in our global growth and recently welcomed a UK-based Chief Client Officer.
Our technology leadership team is committed to focusing on the improvement of our technology and release process to best serve our clients. In the interest of continual improvement, we will certainly bring this feedback to our head of engineering. Our leadership team is committed, now more than ever, to transparency and is open and willing to discuss ongoing issues through our weekly global all hands meetings and opportunities to ask questions openly and anonymously.
Like many companies, 2020 has presented vast and unanticipated challenges and we did instate a 10% pay-cut across the board, including all leadership team members. We were open and transparent about this pay-cut and also prioritized the reinstatement of salaries to non-leadership positions first. (We are now happy to say that we have reinstated salaries across the company!)
Thank you again for your valuable feedback.
