Is Medical Mutual a good company to work for?

Medical Mutual has an overall rating of 3.4 out of 5, based on over 420 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 56% of employees would recommend working at Medical Mutual to a friend and 45% have a positive outlook for the business. The best reviews about Medical Mutual have been left by employees working as Software Developer , Customer Service Representative and Analyst .

Does Medical Mutual pay their employees well?

According to anonymously submitted Glassdoor reviews, Medical Mutual employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Medical Mutual. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Medical Mutual?

56% of Medical Mutual employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Medical Mutual 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Medical Mutual?

Customer Service Representative (27) , Software Developer (12) , Analyst (11) , Account Administrator (9) , Customer Care Specialist (9) , Customer Care Representative (7) , IT Intern (7) , Financial Analyst (6) , Manager (6) , Intern (5) , Account Executive (4) , Business Analyst (4) , Project Manager (4) , Registered Nurse (4) , Utilization Review Nurse (4)

What are the pros of working at Medical Mutual according to real employee reviews?

"Great Benefits !" ((in 42 reviews)); "Very friendly and nice people." ((in 31 reviews)); "Great work life balance." ((in 18 reviews)); "Good 401K benefits a PTO." ((in 13 reviews)); "Great work environment and coworkers." ((in 12 reviews))

What are the cons of working at Medical Mutual according to real employee reviews?

"Training is excessive" ((in 7 reviews)); "Poor leadership and" ((in 6 reviews)); "Upper management does not truly care about the effect things have on employees, MMO CEO does not care about TPA side, this used to be an employee positive environment and now all that matters is how much we spend at MA customers, even though most of us don’t make enough to waste money on things we don’t need" ((in 5 reviews)); "Not a lot of opportunity for advancement." ((in 5 reviews)); "Parking is expensive" ((in 4 reviews))

What are employees saying about Medical Mutual layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Medical Mutual layoffs and their outlook for job security at Medical Mutual in 2026.

What are the top reviewed Medical Mutual locations?

Cleveland , Brooklyn , Toledo , Strongsville , Beachwood , Columbus , Cincinnati , Dublin , Rossford , Oklahoma City , Canton , Elyria , Euclid , Westlake , Perrysburg , Ohio City , Youngstown , Copley , Brooklyn Heights , Mayfield , Parma , South Euclid , Maple

Skip to content Skip to footer

Notifications

Medical Mutual

Medical Mutual reviews

3.4

56% would recommend to a friend

(103 total reviews)

Tony Helton

30% approve of CEO

45% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

3.3

Culture & values

3.3

Career opportunities

3.0

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

103 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jul 16, 2026

Used to be great, flexibility and decent benefits but forced RTO has tanked morale and culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible schedue competitive pay good PTO

Cons

Forced RTO high out of pocket insurance cost

4.0

Jul 12, 2026

Good benefits and inclusivity, but some stress involved

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, bonuses, inclusive, good hours

Cons

Like any other customer service job some calls can be stressful

2.0

Jun 30, 2026

Toxic, Hypocritical and Greedy ELT

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

So much team spirit and genuine care amount your team. Nice PTO

Cons

Leadership that cares more about their own bonuses and salaries than any employee. ELT is wildly out of touch with how employees feel about them and think of them. The town halls are essentially a butt kissing session for executive leadership. The current ELT has truly ruined this company with their classism, willful ignorance to any opinion that isn’t theirs or in their tax bracket and overall greed. Truly a shame because the staff as a whole (minus ELT) genuinely care about what they do and want to help people, and build a company that shines and is known for its ethics and dedication.

Viewing 1 - 3 of 103 Reviews

Top companies for "Compensation and Benefits" near you

Liberty Mutual Insurance

3.8★Compensation & Benefits

Progressive Insurance

3.9★Compensation & Benefits

Travelers

4.2★Compensation & Benefits

Centene

3.7★Compensation & Benefits

Jobs at Medical Mutual

Health Insurance Sales Consultant

Underwriting Administration Specialist

Account Administrator

Claims Benefit & Disability Analyst I