I have thought positively about all my other jobs, but management in the Call Center (mainly customer service) is oppressive! Calls come in automatically without having a chance to answer, and you only have 8 minutes a day to turn off calls at all/take a break. That is not enough time to even breathe on some nonstop days! After talking for 4 hours, you would think you need a drink of water or a little snack or to run to the bathroom, but nope! No allowed time for those things. They also get you in trouble if there’s more than 6 seconds of “dead air” in the call, and they monitor everything on your screen (which is understandable, except they criticize every little thing that is not exactly “their way”). I’m a damn good worker and was recognized well by one of my managers, but the other ones would only jump in to pile on more work or say that you took a 9 minute break that day instead of 8 minutes. All for $10 an hour. I thought this was going to be a great opportunity and I went in so excited just to be treated like this. I worked there over 2 years ago and I still cannot believe that I did that to myself and worked there for 7 months. I am so happy in my new job and it makes me sad looking back on how poorly we were all treated. Never work in their call center if you don’t want to be controlled and micromanaged to the max.
