Melaleuca reviews

I have thought positively about all my other jobs, but management in the Call Center (mainly customer service) is oppressive! Calls come in automatically without having a chance to answer, and you only have 8 minutes a day to turn off calls at all/take a break. That is not enough time to even breathe on some nonstop days! After talking for 4 hours, you would think you need a drink of water or a little snack or to run to the bathroom, but nope! No allowed time for those things. They also get you in trouble if there’s more than 6 seconds of “dead air” in the call, and they monitor everything on your screen (which is understandable, except they criticize every little thing that is not exactly “their way”). I’m a damn good worker and was recognized well by one of my managers, but the other ones would only jump in to pile on more work or say that you took a 9 minute break that day instead of 8 minutes. All for $10 an hour. I thought this was going to be a great opportunity and I went in so excited just to be treated like this. I worked there over 2 years ago and I still cannot believe that I did that to myself and worked there for 7 months. I am so happy in my new job and it makes me sad looking back on how poorly we were all treated. Never work in their call center if you don’t want to be controlled and micromanaged to the max.

The culture at Melaleuca is very toxic. It is built on fear. Company meetings led by Frank are meant to scare employees so they don’t leave. They talk about not laying people off but in the same sentence they said “if people aren’t performing, let’s remove them and just not replace them.” The departments are working with limited team members. One person ends up doing the work of 2-3 people. Turnover in the marketing department is extremely high. It has changed almost entirely since I have been here. Employees are told they are high performers but are treated as expendable. Pay is low compared to other companies unless you’re higher up. Speaking of management, most are all white, middle aged men. The main customers of Melaleuca are women. I have seen many times when management rejects advice from their female employees and makes assumptions about the customer. They often ignore the data, going with their own agendas. The strategy is changed often and makes the lowest people on the totem pole do all the work. It is often a lot and the other departments aren’t understanding that this comes from top down. There is lots of tension between departments. The culture in the marketing department is full of gossip and secrecy. You can’t trust very many people in the department. It can consume you. I’ve had people tell me that have left Melaleuca that it is so freeing and that you don’t realize the weight it has had on your shoulders until you leave. There is so much more to say but it is challenging to capture it all. The other reviews are from marketing executives that aren’t working in corporate. They are our customers that are putting in reviews for the company.