Grew too fast purchasing multiple physician and medical groups. Proccesses and practices unable to keep up with new acquisitions.
Memorial uses a yearly Gallup pole to measure employee satisfaction. Staff was told Gallup presented an opportunity to improve the work environment and as a tool for staff to communicate needs and to get tools needed to do jobs. The reality is far from what was promised. Leads, Supervisors, etc. are instead "disciplined" for low scores and are not using Gallup as a tool for positivie change. Instead, it has become a game of intimidation for corporate HR to avoid accountability for not providing tools needed by employees to the their jobs. An example is a charge nurse whose staff stated they needed their computers to work. Instead of fixing the equipment issue, the charge nurse is written up, has to create a corrective action plan and attend management courses. This fixes nothing. The result is employees see thier charge nurse pulled away from patient care to write corrective action plans, jump thorugh HR hoops to save his/her job and still struggle to do their work with substandard equipment. It seems that the real goal is make the "great place to work" list, MemorialCare has no intent to learn from the feedback its employees are providing.
