7y
Thank you for posting your open and honest feedback. One major area where our opinions diverge is in the assessment of what comprises the sales training universe at memoryBlue. You’ve referenced the weekly all-hands staff training, which is just one of a multitude of avenues we use to train every sales professional within the firm (on an ongoing basis).
In particular, our experience in professional sales tells us that the overwhelming majority of early-career sales roles across the country provide very little sales-specific training for new hires. Companies often make the resources-based mistake of trying to get a new sales rep simply “up to speed” on their products and services as fast as possible before turning them loose on their work with little regard to their sales skills. This lets the employee down and delays their growth in sales.
We stand behind our proven methodologies and processes, which have produced hundreds of highly accomplished alumni in the high-tech professional sales landscape. We incorporate a strong mix of one-on-one coaching, instructor-led live session work and self-paced multi-media courses and training materials into our process. When you blend these strategies with the other avenues our staff have to improve their sales skills (in-house mentorship programs, regular new hire huddles and small group workshops), we believe we’ve got something an engaged professional can seriously learn from. But they key is (and always will be) that the individual receiving the training is active, engaged and a “student of the game” so to speak. Education fails to stick when the student has an expectation that they are there to show up, pay marginal attention, be entertained (preferably), all the while trainers conduct the heavy lifting on their behalf.
Our training methods happen in conjunction with actual sales work by design. We believe firmly in the value of treating our sales floor and space as a laboratory for learning.
We’ll certainly continue to ensure there is no ambiguity between our approach to sales training and what our hires expect/receive. It’s something we’re proud of and a constant point of development for our company.
