Is Mercer a good company to work for as a Client Service Analyst II?

Client Service Analyst II professionals working at Mercer have rated their employer with 3.6 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst II Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst II interview questions at Mercer .

Does Mercer pay Client Service Analyst II employees well?

Client Service Analyst II professionals rate their compensation and benefits at Mercer with 3.3 out of 5 stars based on 56 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Service Analyst II salaries at Mercer.

How happy are Client Service Analyst II professionals working at Mercer?

89% of Client Service Analyst II employees at Mercer would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Client Service Analyst II professionals have also rated Mercer with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (124) , Investment Analyst (98) , Intern (81) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 655 reviews)); "The culture is great and the desire to continue to push forward and improve is there." ((in 392 reviews)); "Good Benefits and hybrid working" ((in 350 reviews)); "Colleagues are great and genuinely care about you." ((in 299 reviews)); "Great team and learning environment" ((in 127 reviews))

What are the cons of working at Mercer according to real employee reviews?

"Salary low and incentives is also low" ((in 272 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 249 reviews)); "No training and no alignment with its sell proposal" ((in 113 reviews)); "Long hours and weekends throughout most of the year" ((in 113 reviews)); "lack of leadership and poor management" ((in 100 reviews))

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Mercer

Part of Marsh

Mercer Client Service Analyst II reviews

3.6

89% would recommend to a friend

(56 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

82% positive business outlook

Ratings by category

3.7

Culture & values

3.7

Diversity & inclusion

3.4

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Work/Life balance

Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

56 reviews

4.0

Sep 27, 2024

Stable job

Account manager

Recommend

CEO approval

Business Outlook

Pros

This is a good position for anyone who prefers to build industry knowledge at a reasonable pace.

Cons

Stable industry so it may not be for a person who likes dynamic environment.

4.0

Jun 17, 2024

Good employer

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Large organisation with multiple opportunities

Cons

Too hierachical and too bureaucratic

1.0

Mar 22, 2023

Avoid at all cists

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing to count on about this company

Cons

Middle management is on the race to kick out experienced staff including team leaders. Meagre pay with a shameful culture Short-staffed with 500 calls amongst a team of 15 consultants with fluctuating KPIs which are impossible to achieve

Viewing 4 - 6 of 56 Reviews

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Mercer Client Service Analyst II reviews

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