Is Mercer a good company to work for as a Client Service Analyst II?

Client Service Analyst II professionals working at Mercer have rated their employer with 3.6 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst II Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst II interview questions at Mercer .

Does Mercer pay Client Service Analyst II employees well?

Client Service Analyst II professionals rate their compensation and benefits at Mercer with 3.3 out of 5 stars based on 56 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Service Analyst II salaries at Mercer.

How happy are Client Service Analyst II professionals working at Mercer?

89% of Client Service Analyst II employees at Mercer would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Client Service Analyst II professionals have also rated Mercer with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (124) , Investment Analyst (98) , Intern (81) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 655 reviews)); "The culture is great and the desire to continue to push forward and improve is there." ((in 392 reviews)); "Good Benefits and hybrid working" ((in 350 reviews)); "Colleagues are great and genuinely care about you." ((in 299 reviews)); "Great team and learning environment" ((in 127 reviews))

What are the cons of working at Mercer according to real employee reviews?

"Salary low and incentives is also low" ((in 272 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 249 reviews)); "No training and no alignment with its sell proposal" ((in 113 reviews)); "Long hours and weekends throughout most of the year" ((in 113 reviews)); "lack of leadership and poor management" ((in 100 reviews))

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Mercer

Part of Marsh

Mercer Client Service Analyst II reviews

3.6

89% would recommend to a friend

(56 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

82% positive business outlook

Ratings by category

3.7

Culture & values

3.7

Diversity & inclusion

3.4

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Work/Life balance

Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

56 reviews

3.0

Dec 16, 2022

Was good way to start my insurance career

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They paid for your licensing and training was 6 weeks or longer. So you were ready for your job by the time you got to it.

Cons

They changed everyone's hours and gave some of us a pay cut of 10% or more with less than 2 weeks notice. They changed the job responsibility after a few months, so we went from helping people choose an option to strictly fielding complaints because Mercer was not paying people out on time for reimbursements.

1.0

Nov 30, 2022

None

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None, they are horrible to their people

Cons

Management is horrible and just nasty to employees

4.0

Nov 11, 2022

mercer broking business

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

- flexible working scheme - open-minded team

Cons

- bit low in salary in market competitivenss - conservative culture

Viewing 7 - 9 of 56 Reviews

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Mercer Client Service Analyst II reviews

Ratings by category

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Was good way to start my insurance career

None

mercer broking business

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