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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      3.7

      67% would recommend to a friend

      (6,665 total reviews)
      avatar

      Pat Tomlinson

      45% approve of CEO

      59% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Culture & values

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.3

      Senior management

      3.3

      Compensation and benefits

      Mercer has an employee rating of 3.7 out of 5 stars, based on 6,665 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      2.0
      Jun 15, 2019

      Little business sense and a toxic culture.

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some very talented people work at the firm, but it's highly line of business dependent. Benefits are pretty good, particularly vacation.

      Cons

      Terrible treatment of lower level staff. You would think the #Metoo movement was a wake up call for HR to stop smothering complaints about leadership, but I can say that isn't the case with this company.

      3.0
      Oct 3, 2018

      Call Center Supervisors lack of communication

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers and upbeat environment.

      Cons

      There is absolutely no communication from Supervisors. They do nothing to enhance the benefit counselors performance. If questions are asked by anyone in a meeting you are quickly shutdown. If a problem did come up and supervisors say that they will look into it, they never do. Same problem exists the next day and someone would bring it up again and they are shutdown. Eventually, co-workers just give up asking and continue what they may have been doing, even if its wrong. By reading other reviews here on Glassdoor, I see that Mercer responds saying they will look into it, but obviously they are not because the same complaints as other reviewers have mention, still exist.

      Viewing 31 - 33 of 6,665 Reviews
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      ReviewsMercer reviews

      Glassdoor has 7,742 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.