Is Mercer a good company to work for?

Mercer has an overall rating of 3.7 out of 5, based on over 7,749 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 66% of employees would recommend working at Mercer to a friend and 59% have a positive outlook for the business. The best reviews about Mercer have been left by employees working as Intern , Actuarial Associate and Senior Principal .

Does Mercer pay their employees well?

According to anonymously submitted Glassdoor reviews, Mercer employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Mercer. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Mercer?

66% of Mercer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mercer 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (265) , Senior Associate (243) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (125) , Investment Analyst (98) , Intern (81) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 642 reviews)); "The company is very structure which is good for work/life balance" ((in 503 reviews)); "Good Benefits and hybrid working" ((in 344 reviews)); "Colleagues are great and genuinely care about you." ((in 299 reviews)); "Good work environment and collegues." ((in 123 reviews))

What are the cons of working at Mercer according to real employee reviews?

"Salary low and incentives is also low" ((in 267 reviews)); "Low pay and very political" ((in 253 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 253 reviews)); "No training and no alignment with its sell proposal" ((in 116 reviews)); "Long hours and weekends throughout most of the year" ((in 115 reviews))

What are employees saying about Mercer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Mercer layoffs and their outlook for job security at Mercer in 2026.

What are the top reviewed Mercer locations?

New York , Norwood , Chicago , Dallas , Los Angeles , Louisville , Atlanta , Urbandale , Phoenix , San Francisco , Washington , Houston , Boston , Philadelphia , Seattle , Vernon Hills , Denver , Des Moines , Minneapolis , Saint Louis , Charlotte , Iowa City , Milwaukee , Irvine , Richmond , Norwalk , Deerfield , Portland , Pittsburgh , Salt Lake City

Mercer reviews

3.7

66% would recommend to a friend

(6,671 total reviews)

Pat Tomlinson

45% approve of CEO

59% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Career opportunities

3.3

Senior management

3.3

Compensation and benefits

Mercer has an employee rating of 3.7 out of 5 stars, based on 6,671 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

2.0

May 22, 2017

Mercer Marketplace - Service Delivery Specialist

Service delivery specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible scheduling with remote access capabilities. Nice suburban location close to multiple interstate highways. High quality cafe located on premises. A great place to learn how to effectively manage multiple clients/personalities. Very strong emphasis on employee training and development.

Cons

Upper management is highly disorganized and borderline dysfunctional. Extremely high turnover rate amongst employees throughout all levels of the Mercer Marketplace line of business. Unmanageable workloads leading to burnout and said high turnover. The environment became very toxic and full of anxiety amongst teams due to lack of communication from upper management. Extremely noisy workspace due to open floor plan which made conference calls with clients extremely difficult and borderline unprofessional. Extremely rigid and ineffective processes in place with no emphasis on improvement.

3.0

Apr 13, 2017

Administrative Assistant

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Mercer offers competitive pay and a great benefits package. The office is huge and there are good resources for admins both in the office and available through corporate.

Cons

The management often asks the different Lines of business to do events and competitions, however, they don't realize that the Admins really do all the work for all of them. Also, if you get on a bad team, it's very difficult to move within the company. Admins are not promoted from within, regardless of what they tell you.

3.0

Mar 30, 2017

Chaos

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Very good benefits, flexible working schedule sometimes, generous time off, holiday parties and summer picnics

Cons

Leadership changes too frequently and are often put in their positions without proper knowledge of how the business runs. Training lacks severely. Too many jobs were sent overseas and jobs in the US eliminated. Leadership eliminates jobs without knowing what their responsibilities are beforehand.

Viewing 118 - 120 of 6,671 Reviews

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Mercer Marketplace - Service Delivery Specialist

Administrative Assistant

Chaos

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