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Mercer

Part of Marsh

Engaged Employer

Mercer reviews

3.7

66% would recommend to a friend

(6,673 total reviews)
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Pat Tomlinson

45% approve of CEO

59% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Career opportunities

3.3

Senior management

3.3

Compensation and benefits

Mercer has an employee rating of 3.7 out of 5 stars, based on 6,673 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

7K reviews
4.0
Aug 7, 2019

Great opportunities, but the company culture needs work

Consultant
Recommend
CEO approval
Business Outlook

Pros

- Opportunities to advance your career if you advocate for yourself - Great team to work with on day-to-day projects - Some work life flexibility with the ability to work remotely, if desired - Ability to interact with clients daily if you’re in a consulting role & travel as needed (but not a lot)

Cons

- There’s been a lot of turnover lately for certain groups so the culture has taken a hit. It would be nice for the company to really invest back in the culture and work environment to retain their employees and reduce the stress for people who have take on more work to fill in the gap. - Work life balance sometimes doesn’t exist. - It can be quite political at times - especially with regard to promotions and career progression. - Onboarding and training could be a lot better - some are thrown into the fire until they learn how to succeed.

2.0
Jul 9, 2019

Deadend job as a PSR

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO, and barely that because the days you need are blocked.

Cons

Management/TL doesnt value employees especially those of color. My OT hours were put in AFTER i realized it wasnt on my paycheck and contacted HR. Also, numbers are more important than anything. If your stats arent up to par, you get treated like crap. After being told i wouldnt get a raise, they had the nerve to add more tasks on to my work load. The cost of living is going up yet they dont give raises. On top of many other things i have to deal with rude and disrespectful callers on a daily basis. There are no opportunities to move up. I have been more stressed and angry since I've started here and i cannot wait until i get hired somewhere I'm appreciated. Oh and what type of company makes their employees work on Friday July 5th when we have weekends off??? Make it make sense!!

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Mercer Response
6y
Mercer colleague, Thank you for the feedback you have provided. We take a great deal of pride that our company’s greatest value comes from the collective talent and diverse experiences of our colleagues. Our diverse and inclusive culture is very important to all of our colleagues – so while we are disappointed to hear your experience, we appreciate your candid feedback. We make every attempt to be transparent with colleagues who work in our customer experience centers that the job is quite complex in terms of solving problems with people who are anxious about their family’s health. Your role requires a great deal of urgency and working hours which sometimes include when most people have a holiday. It’s a tough job and we know it. We encourage you to connect with your direct manager to discuss your goals and the opportunities that are available to you to progress and grow your career. If you are willing to provide more insight into your experience, feel free to contact us at ColleagueFeedback@Mercer.com.
2.0
Jun 12, 2019

Look somewhere Else

Benefits counselor
Recommend
CEO approval
Business Outlook

Pros

You get to work at home

Cons

People who get promoted it is all who you are friends with. I have seen people get promoted because they were friends with someone hire up and then fired because they couldn't do the job. They decided ahead of time who they want to promote and then waste your time with interviews. They make up lies as to why you didn't get the job and then they forget what they said and its almost comical. Some people are answering twice as many calls as other representatives. The calls are not disperse evenly. I have had 6 managers in less than four years. Turn over is the worst I have ever seen.

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Glassdoor has 7,751 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.