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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      3.7

      67% would recommend to a friend

      (6,665 total reviews)
      avatar

      Pat Tomlinson

      45% approve of CEO

      59% positive business outlook

      Ratings by demographic groups

      Mercer has an employee rating of 3.7 out of 5 stars, based on 6,665 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      7K reviews
      2.0
      Jun 25, 2018

      Restructuring Constantly

      Business systems analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fair pay. Decent benefits that are slowly corroding. They have 5 companies in one, so you can internally transfer around to do something differently. They have a good rotation program going that anyone can be involved in where you get to do a new job and network with employees across the country and the globe.

      Cons

      Constantly restructuring where it's unstable to hold a job longer than 12 months comfortably. People are snarky to save their own skins rather than team oriented to salvage camaraderie. Lay offs every 9 months as they "plan" for the future and then hire cheaper labor to do the job of 2 people who were paid decently for fair work. Dismal outlook.

      avatar
      Mercer Response
      7y
      Mercer colleague, Thanks for your thoughts – both on what is working for you at Mercer and where we need to improve. We are very proud of our rotational programs, as it is one of many opportunities for colleagues to explore different career paths , connect with each other and grow. The pace of change is faster than ever before so, like in many other companies, we strive to provide both stability for all of our colleagues while adapting to an environment that is ever-evolving, innovative and focused on the future of work and that involves a lot of changes. Please feel free to email us at ColleagueFeedback@Mercer.com if you would like to speak directly about your experiences and where we can improve.
      1.0
      Mar 22, 2018

      Goat Rodeo - Think long and hard before working at Mercer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Quality health benefits package - Well recognized brand name

      Cons

      - Zero on-boarding assistance - Many bosses, few leaders - High frequency of non-revenue producing managers result in inflated overhead costs and inability to have the budget to hire and/or retain quality staff - High employee turnover - Negligible mentoring for younger colleagues - Compensation is low given the high number of hours one is expected to work - Massive internal politics - Ethics leave a great deal to be desired

      avatar
      Mercer Response
      8y
      We are disappointed to hear about your experience while working with us. We take a great deal of pride in our culture, values and the career opportunities available to all of our colleagues. We are always looking for ways to make the experience for our colleagues the best that it can be. We will factor your feedback in with our other colleague feedback channels and hope to prevent any other colleagues from having a similar experience.
      1.0
      Dec 7, 2017

      NOT WORTH THE MENTAL AND EMOTIONAL ABUSE

      License benefit counselor/pension consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      You meet some nice coworkers

      Cons

      Mercer is one of the worst companies I've ever worked for Mercer's very disorganized and has a HUGE lack of communication little to no training is provided but yet they toss you around to new assighments that you were not train for and they're very unprofessional and management are bullies and not approachable or personable at all their method is to intimidate you or make you fear them in the call center they scold you for asking questions or for help I dealt with sexual harassment from a manager on the floor I reported it along with 2 other co-workers who experience the same and we had proof we provided and they said they would handle it and they never did even after we beg management they ignore us and avoided us in the call center when we email them and saw them and they kept the same abuser over us and he bullied us daily you will get terrible anxiety working there because you're not appreciated or respected there Mercer treats it, employee, with no dignity and tries to manapulated you they punish you if you don't work over time and they lay off people all the time even great workers and keep who they like your disposable they treat their clients terrible I feel bad for the clients because they keep them on hold on the phone for hours only for the system to hang up on them and they love transfering them all over the place because they don't care and if you try to help them you get scolded because they want you to follow there method and transfer them Mercer under pays you and over works you and give you immposible goals and there so understaff I ended up leaving couldn't deal with the abuse anymore or micro mangement

      avatar
      Mercer Response
      8y
      We appreciate you taking the time to share your thoughts and feedback on your experience. Providing a comfortable and safe work environment for all of our colleagues in all of our locations globally is non-negotiable from our perspective. We take feedback like yours very seriously and have zero tolerance for the type of work environment you have described. We appreciate you providing your work location when you were employed with us and are looking into the specific concerns you have raised. Thank you again for taking the time to provide this feedback.
      Viewing 25 - 27 of 6,665 Reviews
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