Is Merck a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Merck have rated their employer with 4.3 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of Merck employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Merck now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Merck .

Does Merck pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Merck with 4.1 out of 5 stars based on 17 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Merck.

What are the top reviewed jobs at Merck?

Associate Director (237) , Director (193) , Intern (171) , Senior Scientist (165) , Sales Representative (117) , Scientist (94) , Associate Principal Scientist (93) , Senior Specialist (92) , Project Manager (88) , Manager (86) , Pharmaceuticals Sales Representative (59) , Specialist (59) , Associate Specialist (58) , Operations Manager (51) , Business Analyst (49)

What are the pros of working at Merck according to real employee reviews?

"Benefits are good (middle of road for pharma) Great when compared to other industries" ((in 733 reviews)); "There has been some really great people that have worked in Durham but many have left." ((in 513 reviews)); "Ambient friendly with good pay" ((in 333 reviews)); "Working in maintenance the work can have pressure at times but overall has a good work/life balance." ((in 328 reviews)); "The culture was great and very inclusive" ((in 276 reviews))

What are the cons of working at Merck according to real employee reviews?

"Poor management; lack of trust between management and reps" ((in 224 reviews)); "Frequent layoffs and reorgs." ((in 148 reviews)); "Merck discovered this ticket and Manager Y and his/her boss called to discuss with me." ((in 109 reviews)); "upper management seems confused; jobs get eliinated" ((in 82 reviews)); "Poor leadership and talent management" ((in 80 reviews))

Skip to content Skip to footer

Notifications

Merck

Merck Customer Service Representative reviews

4.3

99% would recommend to a friend

(17 total reviews)

Rob Davis

99% approve of CEO

99% positive business outlook

Ratings by category

4.8

Culture & values

4.7

Diversity & inclusion

4.5

Work/Life balance

4.5

Senior management

4.2

Career opportunities

4.1

Compensation and benefits

Customer Service Representative employees have rated Merck with 4.3 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. Merck is rated 23% above average by Customer Service Representative professionals compared to other employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

4.0

Nov 12, 2025

Good setup

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You had ability to work from home

Cons

People get real angry when you mess with their meds

5.0

Jan 8, 2025

Great Money

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great money! Flexible scheduling great bonuses

Cons

No remote work in this field hybrid and in person

4.0

Jun 13, 2024

Great company great benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Love the company and salary

Cons

don’t drink the kool aid

Viewing 1 - 3 of 17 Reviews

Top companies for "Compensation and Benefits" near you

Johnson & Johnson

4.1★Compensation & Benefits

Pfizer

3.7★Compensation & Benefits

GSK

4.0★Compensation & Benefits

Sanofi

4.0★Compensation & Benefits

Jobs at Merck

Specialist Engineering - Incoming Materials

Engineering, Specialist, Technical Operations Deviation Management

Specialist, Drug Device Combination Products (Hybrid)

Associate Director, Supply Chain Management

Executive Director, Global Medical Affairs, GI Oncology

Merck reviews FAQs

Merck reviews Merck Customer Service Representative reviews

Merck

Merck Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good setup

Great Money

Great company great benefits

Top companies for "Compensation and Benefits" near you

Jobs at Merck

Merck reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Merck reviews FAQs

Jobs at Merck