Is Merck a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Merck have rated their employer with 4.3 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of Merck employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at Merck now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Merck .

Does Merck pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Merck with 4.1 out of 5 stars based on 17 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Merck.

What are the top reviewed jobs at Merck?

Associate Director (237) , Director (193) , Intern (171) , Senior Scientist (165) , Sales Representative (117) , Scientist (94) , Associate Principal Scientist (93) , Senior Specialist (92) , Project Manager (88) , Manager (86) , Pharmaceuticals Sales Representative (59) , Specialist (59) , Associate Specialist (58) , Operations Manager (51) , Business Analyst (49)

What are the pros of working at Merck according to real employee reviews?

"Benefits are good (middle of road for pharma) Great when compared to other industries" ((in 733 reviews)); "There has been some really great people that have worked in Durham but many have left." ((in 513 reviews)); "Ambient friendly with good pay" ((in 333 reviews)); "Working in maintenance the work can have pressure at times but overall has a good work/life balance." ((in 328 reviews)); "The culture was great and very inclusive" ((in 276 reviews))

What are the cons of working at Merck according to real employee reviews?

"Poor management; lack of trust between management and reps" ((in 224 reviews)); "Frequent layoffs and reorgs." ((in 148 reviews)); "Merck discovered this ticket and Manager Y and his/her boss called to discuss with me." ((in 109 reviews)); "upper management seems confused; jobs get eliinated" ((in 82 reviews)); "Poor leadership and talent management" ((in 80 reviews))

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Merck

Merck Customer Service Representative reviews

4.3

99% would recommend to a friend

(17 total reviews)

Rob Davis

99% approve of CEO

99% positive business outlook

Ratings by category

4.8

Culture & values

4.7

Diversity & inclusion

4.5

Work/Life balance

4.5

Senior management

4.2

Career opportunities

4.1

Compensation and benefits

Customer Service Representative employees have rated Merck with 4.3 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. Merck is rated 23% above average by Customer Service Representative professionals compared to other employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

17 reviews

4.0

Jun 7, 2024

Merck

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was low it was alright

Cons

Good yeah and ladddie da

3.0

Feb 5, 2024

No

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They did have overtime sometimes

Cons

No growth did toxic work environment

5.0

Jan 14, 2024

Best job I’ve ever had

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

My boss is incredible, patient, and kind yet still makes me feel challenged in my role. My team has also been incredibly supportive since I started a few months ago. Pay is pretty decent too. I didn’t realize it was possible to be this happy in a job. So glad I left my last company (Ferring)

Cons

The training period was slightly disappointing. Everything was perfect up until we visited home office and one of the gig trainers treated us like we were first-time sales reps. It was extremely belittling and patronizing. As a tenured sales rep I couldn’t believe I flew across the country to be “taught” remedial skills like how to make a phone call, lol. He talked to us like we were babies but I won’t be seeing him again so it’s fine.

Viewing 4 - 6 of 17 Reviews

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Merck Customer Service Representative reviews

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