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Mercury Insurance Company

Engaged Employer

Mercury Insurance Company reviews

3.4

60% would recommend to a friend

(720 total reviews)
avatar

Gabriel Tirador

79% approve of CEO

58% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Senior management

3.1

Compensation and benefits

3.1

Career opportunities

Mercury Insurance Company has an employee rating of 3.4 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercury Insurance Company employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

720 reviews
1.0
Feb 7, 2021

Run!

Property field specialist ii
Recommend
CEO approval
Business Outlook

Pros

Flexible starting times, great co workers!

Cons

Unrealistic workload, bad morale all around, adding additional task to their already overwhelmed employees.

5.0
Feb 2, 2021

Great Company to work for!

Appraisal specialist
Recommend
CEO approval
Business Outlook

Pros

Family orientated, fast response to COVID-19, accommodations, management is great.

Cons

Room for advancement is limited due to nature of department.

5.0
Jan 29, 2021

Great people

Claims specialist
Recommend
CEO approval
Business Outlook

Pros

You can talk to those at any level of management for questions. There is an open door policy, at least in the Valencia branch. People at this location seem to stay for years (10+ years seems to be the norm there), and you end up having a lot of friends/relatives who have also been referred into the company. If you need help, you will definitely get it, as long as you know to ask. Other pros include getting a holiday bonus in November, and an underwriting bonus in the spring. The branch also offers gift card rewards if you get a great survey or audit, but those are usually in the $20-25 range per reward.

Cons

The workload is pretty high. Hearing people say they have 120+ claims at a time is not surprising. I think corporate is trying to learn to balance the workload/claims rotation, but it seems to be a long, slow process. You have to have patience and superb organization for this job. You don't take the work home, you work your 40 hours, and that's it. So each minute of the day has to be productive, or your claims volume can easily get out of hand. And, because there are a lot of people who obtain attorney's, you also have to have a tough skin for when there are aggressive negations.

Viewing 379 - 381 of 720 Reviews
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ReviewsMercury Insurance Company reviews

Glassdoor has 758 Mercury Insurance Company reviews submitted anonymously by Mercury Insurance Company employees. Read employee reviews and ratings on Glassdoor to decide if Mercury Insurance Company is right for you.