Mercury Insurance Company reviews

Excessive work load for claims adjusters. Unrealistic expectations for handling the large number of claims within specific timelines. The insane flow of claims mixed with the complexity of some made it impossible to keep up on a daily basis. Miss a day or two for training, vacation, or sick time and there is no way to catch up. Customer surveys were a big focus. Anything other than a top score of 10 was unacceptable. Difficult to prevent negative survey scores with the minimal amount of time allowed to work each claim. Adjusters held responsible for poor performance of any other department that came in contact with an insured. Anyone in disagreement with a claim decision is likely to submit a low scoring survey.

Large number of case loads-too many for one person.