Pros
All of your team members and management are kind and helpful. The office environment is productive, but fun and entertaining when appropriate. Management seeks to help you grow and promote in the company.
Cons
Promotion can seem difficult if you've been in your position long enough to make mistakes. To (unintentionally or purposefully) skew their scores, many people promoted to the Claims Specialist position, gained as many positive customer service surveys while their claims load was light in the first six months, then applied to other positions while their scores looked positive on paper, though they had little to no negotiation experience. I felt this was unfair to adjusters that had been in the Claims Specialist position for more than a year and gained much more experience, though their scores suffered due to their claims load increasing after the first six month period. Its a difference of having 60 claims in months 1-6 and then 150 claims afterwards. There was also a lack of uniformity when it came to proper claims handling between supervisors and upper managers.