Mercury Insurance Company reviews

Pay is hourly and the workload cannot be complete in 40 hours. Overtime needs to be requested in order to finish work for the day. Request don’t always get approved and adjusters end up falling behind. Mercury is more concerned about saving money than servicing their customers during a stressful time. Customers get frustrated and take it out on the adjusters. Falling behind leads to not meeting the company standards as well and if you don’t meet the standards you can potentially not get a raise. Adjusters get frustrated because the company is preventing them from being successful. This leads to a high turnover rate leaving branches understaffed and unhappy employees need to always pick up the extra slack on top of already being behind. Not much growth in the company- people stay stuck in the same position for years without opportunities for promotion.

Don't fall behind, don't take your brakes, don't take a day off. 2 hour call back times are ridiculous. Don't miss a letter, an email or phone call or you get talked to or written up. This job is not worth the stress or your health for that matter. You're family will appreciate it if you pass on accepting employment here.