Mercury Insurance Company reviews

The claims department, and consequently as time goes on, the company as a whole, is a disaster of epic proportions. Protocol is inconsistent, incentive and motivation are non-existent, and employees are fleeing en masse. Recent salary hikes were done on a hush basis because they know they underpay the staff they rely on the most and that they are barely bringing their pay up to standard for the industry. New initiatives are announced, then abandoned, and no one can keep up. The workload has been referenced in every other review, but you'd still be shocked by the expectations. There are some managers that care about the people they oversee, but most see their staff as numbers. Of course the volume causes workers to fall behind, underwhelm, and flounder, and when this happens you are threatened and made to feel responsible for the company's failings. So experienced, valuable employees leave, new hires come in, and the cycle continues, leading to a perpetually under-staffed and over-stressed environment. In short-this job is not for people who care about their own well-being.

We are overworked. Claims assignments are too high and company expectations are completely unrealistic. Too much work and not enough tools to get the work done. Every department is understaffed and the claims adjuster takes the fall for all the other departments not being able to stay caught up. People leave to work for other Companies because they pay more than Mercury. We have Managers that don't care and Divisional Managers who are so far away from the claims job that they keep coming up with more work for all the Supervisors to do. Then your Supervisor can't do their job or provide help for the adjusters. Guidewire is so slow it actually is worse than the prior claims system, and has lowered productivity. The ship is taking on too much water.