Does Mercury Insurance Company pay their employees well?

According to anonymously submitted Glassdoor reviews, Mercury Insurance Company employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Mercury Insurance Company. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Mercury Insurance Company?

60% of Mercury Insurance Company employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mercury Insurance Company 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Mercury Insurance Company?

Claims Adjuster (56) , Claims Specialist II (45) , Claims Specialist (33) , Underwriter (23) , Claims Representative (21) , Claims Examiner (16) , Appraisal Specialist (8) , Claims (8) , Claims Supervisor (8) , Customer Service Representative (8) , Business Systems Analyst (7) , Property Claims Adjuster (6) , Senior Claims Adjuster (6) , Senior Underwriter (6) , Business Analyst (5)

What are the pros of working at Mercury Insurance Company according to real employee reviews?

"Benefits are good." ((in 64 reviews)); "People are great and helpful" ((in 34 reviews)); "Nice Christmas bonus" ((in 33 reviews)); "The coworkers are great." ((in 23 reviews)); "its great training for other roles that have less responsibility when you leave the company." ((in 21 reviews))

What are the cons of working at Mercury Insurance Company according to real employee reviews?

"Low pay and some toxicity on teams" ((in 47 reviews)); "As much as I appreciated my supervisor, upper management didn't care for their people." ((in 23 reviews)); "Some managers do micromanage their staff." ((in 19 reviews)); "The employees do care and want to help customers but there is so much work where you can not think straight." ((in 14 reviews)); "Heavy work load." ((in 12 reviews))

What are employees saying about Mercury Insurance Company layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Mercury Insurance Company layoffs and their outlook for job security at Mercury Insurance Company in 2026.

What are the top reviewed Mercury Insurance Company locations?

Brea , Rancho Cucamonga , Los Angeles , Clearwater , San Antonio , Folsom , Austin , San Diego , Sacramento , Bridgewater , Valencia , Oklahoma City , Anaheim , Santa Clarita , Tampa , Fullerton , Long Beach , Camarillo , New York , Dallas , Orange , San Jose , California , New Brunswick , California City , Irvine , Sherman Oaks , Chino Hills , Orlando , Atlanta

Mercury Insurance Company reviews

3.4

60% would recommend to a friend

(719 total reviews)

Gabriel Tirador

79% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

Mercury Insurance Company has an employee rating of 3.4 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercury Insurance Company employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

719 reviews

3.0

Jan 20, 2016

Property claims rep

Property claims representative

Recommend

CEO approval

Business Outlook

Pros

Friendly co-workers, business casual work environment, holiday bonus, schedule flexibility.

Cons

The company is understaffed and overtime is necessary to keep up with the heavy workload. Employees are underpaid in comparison to competitive insurance carriers. The work morale is low and not what it used to be. Audit requirements are strict and goals are unattainable.

1.0

Jan 10, 2016

Terrible Company, Run as fast as you can

Claims representative

Recommend

CEO approval

Business Outlook

Pros

Are there any? I cannot think of even one good about Mercury Claims Department.

Cons

To much work load for one person, not enough time in a day, MANAGEMENT IN AUSTIN IS TERRIBLE IN THE CLAIMS DEPARTMENT, everyone is fake and stabbing you in the back when your not looking, they don't care one bit about the employees, claims needs to talk to take advice from UW department and learn how to treat employee's and keep them around. They play favorites with certain employee's. There are some employee's that get away with stuff that others are getting fired for, because their supervisor covers for them. They really need to get proper training, advice on how to treat the employee's, and a little ethics and moral's. If you are thinking about working here RUN..RUN as fast as you can.

3.0

Dec 26, 2015

Decent pay, nice co-workers

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay, relaxed dress code, holiday bonus, steady hours Co-workers are nice for the most part

Cons

Not enough time in 8 hours to give every claim 100% in the last 6 months the volume of work has gotten much higher. Very few opportunities for advancement in the last few years especially. Upper management constantly harps on lowering costs, but doesn't set the example: filling management positions that aren't necessary, etc. CEO means well, but apparently doesn't know how bad morale has gotten.

Viewing 580 - 582 of 719 Reviews

Jobs at Mercury Insurance Company

Customer Support Specialist

Data Analytics Engineer II

Staff Product Designer

Talent Acquisition Coordinator

Sr Analyst Product Management