Mercury Insurance Company reviews

Micromanagement is the name of the game and it's not supervisors and management who want to micromanage It's upper mgmt/executive who create fear that weakens employee confidence and thereby takes away agency and empowerment. People including supervisors and mid managers are afraid to make decisions because of audit or reprisal from upper mgmt AUDIT IS EVERYTHING in all departments. Promotions and raises are largely based on audits. This leads to micromanagement by supervisors who are audited harshly. If you miss giving an employee a comment when they miss something, the supervisor is docked as well as employee. Managers were not individually audited but their branch scores are their scores. This environment comes from the founder on down. I used to think when George Joseph dies, it could change, but I now think it's too entrenched in the company culture.

Volume is too much. Claims thinks AUDIT scores are all that matter, not claim results. AI being used so we can do more with less. Customer service is horrible due to workload in all departments. Company may not be done with layoffs.......