Is MetLife a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at MetLife have rated their employer with 3.6 out of 5 stars in 107 Glassdoor reviews. This is a lower than average score with the overall rating of MetLife employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at MetLife now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at MetLife .

Does MetLife pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at MetLife with 3.9 out of 5 stars based on 107 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at MetLife.

How happy are Customer Service (CSR) professionals working at MetLife?

74% of Customer Service (CSR) employees at MetLife would recommend their employer to a friend. This rating has increased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated MetLife with a 4.1 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.7 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at MetLife?

Director (136) , Manager (116) , Assistant Manager (113) , Financial Services Representative (108) , Senior Associate (82) , Project Manager (80) , Business Analyst (79) , Customer Service Representative (74) , Financial Advisor (73) , Estagiário (67) , Intern (67) , Team Leader (55) , Claims Adjuster (54) , Consultant (54) , Underwriter (52)

What are the pros of working at MetLife according to real employee reviews?

"I do appreciate my compensation and MetLife offers great benefits!" ((in 748 reviews)); "2) Good work life balance...Except the last couple of weeks leading to a release." ((in 569 reviews)); "until it changed and thought they are a mature player in the uk market; personal development; great people; international network" ((in 409 reviews)); "The culture and management style were great!" ((in 207 reviews)); "Pay was good and great" ((in 206 reviews))

What are the cons of working at MetLife according to real employee reviews?

"Poor management and could not keep up with regulation changes" ((in 265 reviews)); "Unlike other companies a bonus at MetLife is part of your pay (because the salaries are low) so you count on those dollars." ((in 184 reviews)); "Toxic work environments bad managers still in payroll" ((in 126 reviews)); "poor leadership and future vision of company missing" ((in 85 reviews)); "Bad upper management who allow bad employees to have have free reign and create tension in the work environment." ((in 68 reviews))

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MetLife

MetLife Customer Service (CSR) reviews

3.6

74% would recommend to a friend

(107 total reviews)

Michel Khalaf

72% approve of CEO

71% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Work/Life balance

3.9

Compensation and benefits

3.7

Culture & values

3.5

Senior management

3.4

Career opportunities

Customer Service (CSR) employees have rated MetLife with 3.6 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

107 reviews

2.0

Aug 30, 2022

Disorganized and frustrating

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits, nice people, remote opportunities

Cons

Lack of training or organization with anything. Lots of red tape to get things accomplished

3.0

Aug 21, 2022

MetLife

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Great place to work… Good pay

Cons

Laid off after 10 years

3.0

Jul 11, 2022

Customer service experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay Good training Easy

Cons

Schedule Training time Management Advancement

Viewing 46 - 48 of 107 Reviews

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MetLife Customer Service (CSR) reviews

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