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      MetLife

      Engaged Employer

      MetLife Customer Service (CSR) reviews

      3.1

      56% would recommend to a friend

      (107 total reviews)
      avatar

      Michel Khalaf

      50% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated MetLife with 3.1 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

      Reviews by job title

      107 reviews
      4.0
      Dec 1, 2009

      Great place to start and gain skills and knowledge.

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A great place to learn a craft. Very low pressure. Management as a whole was very very good. The people were very friendly and helpful. Great training programs. Very very flexible.

      Cons

      Salary was low due to the location being in the suburbs. Place seemed to placate medicore workers and were very careful as not to upset anyone, ever. Limited career advancement.

      2.0
      Jun 13, 2008

      People do not count at the Customer Response center for Metlife!!!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best part of Metlife's Customer Response Centers are the benefits and my fellow co workers. We are told we cannot get a union or we will be fired. We do have excellent healthcare but very expensive for the employees. Metlife does give an annual bonus which comes in March and is very welcome. Metlife also offers virtual home agents but you have to be on call all the time the company is open. They do offer flex scheduling where you make up time if you need to go to a doctor's appoitment.

      Cons

      We are currently outsourcing our customer service to Costa Rica and we are forced to train the people who we believe will eventually take our jobs. Metlife changes our job duties and adds more work to make it impossible to get bonsues and extra points. They are very very strict on attendance. We only get 3 sick days per year where other companies in the Dayton Ohio area give 6 to 7 a year. We also opened a Global processing center in India and now all mail and corrospondence is sent over seas without the knowledge of our policy holders. They did offer identity resolution services to the policy holders if some how your identitity were to be stolen say by someone in India. The supervisors are always stressed and never ever have time to talk to the employees. To sum it up it is very disfunctional family in the customer response center in Dayton Ohio

      Viewing 106 - 107 of 107 Reviews
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      MetLife reviewsMetLife Customer Service (CSR) reviews

      Glassdoor has 8,289 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.