MetLife Customer Service (CSR) reviews

3.6

74% would recommend to a friend

(107 total reviews)
avatar

Michel Khalaf

72% approve of CEO

71% positive business outlook

Customer Service (CSR) employees have rated MetLife with 3.6 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

107 reviews
4.0
Jun 21, 2021

Live love work.

Recommend
CEO approval
Business Outlook

Pros

Strong brand recognition. Interesting projects. Never same day twice. Good people.

Cons

Days are overfull. 8 or more meetings everyday then individual work product requires more than an 8 hour work day. Slow to promote talent.

5.0
Jun 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Very nice work environment and stable job

Cons

Low salary compared to other companies in the same field

1.0
Apr 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Provides equipment for employees and that's about it

Cons

Thanks MetLife for choosing to take back your offer of employment simply because I shared that I was gay. I literally passed every background check and picked up all my equipment but made the mistake of sharing my sexuality during my welcome call and the next day got a call letting me know that the company has changed their mind. You should be ashamed of yourself for your behavior. I'm glad you showed your true colors early on though. I would rather not be associated with such a low life company as yours anyways..

Viewing 58 - 60 of 107 Reviews

Glassdoor has 8,292 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.