MetLife Customer Service (CSR) reviews

3.1

56% would recommend to a friend

(107 total reviews)
avatar

Michel Khalaf

50% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated MetLife with 3.1 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

107 reviews
1.0
Jan 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Location and campus were the only two positives during my tenure with MetLife

Cons

No support from Management, Slow to No Response from Help Desk, Old systems. Your entire schedule is micro managed, big push for metrics with lack of employee training. Caller scripts that are robotic . If this is a great place to work like management portends it to be, why so much turnover??

2.0
Dec 13, 2020

Terrible

Recommend
CEO approval
Business Outlook

Pros

Benefits, and only the benefits

Cons

The Management, the customers, it's soul sucking

Viewing 70 - 72 of 107 Reviews

Glassdoor has 8,291 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.