MetLife Customer Service (CSR) reviews

3.1

56% would recommend to a friend

(107 total reviews)
avatar

Michel Khalaf

50% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated MetLife with 3.1 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

107 reviews
4.0
Nov 14, 2024
Recommend
CEO approval
Business Outlook

Pros

A lot of support if you are struggling with targets/kpis

Cons

No real structured training even if you’ve never been in the insurance industry

Viewing 7 - 9 of 107 Reviews

Glassdoor has 8,287 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.