Is Meta a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Meta have rated their employer with 4.0 out of 5 stars in 15 Glassdoor reviews. This is a higher than average score with the overall rating of Meta employees being 3.4 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Meta now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Meta .

Does Meta pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Meta with 5.0 out of 5 stars based on 15 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Meta.

What are the top reviewed jobs at Meta?

Software Engineer (3602) , Data Scientist (527) , Senior Software Engineer (487) , Product Manager (391) , Software Engineer(Internship) (352) , Program Manager (351) , Technical Sourcer (346) , Data Engineer (330) , Project Manager (262) , Account Manager (240) , Recruiter (236) , Software Engineer Intern (229) , Production Engineer (222) , Research Scientist (219) , Technical Recruiter (215)

What are the pros of working at Meta according to real employee reviews?

"The company has great benefits and really makes sure you and your family have everything you need." ((in 2373 reviews)); "Great people: my team in particular were some the smartest and most engaging people I've worked with." ((in 2038 reviews)); "I think that some of the pros are the that it has a good pay and is in a nice place like california" ((in 1538 reviews)); "1) Work with the best 2) Always get challenged but in a positive way 3) Caring environment 4) good salary" ((in 711 reviews)); "free food and transport are great" ((in 645 reviews))

What are the cons of working at Meta according to real employee reviews?

"Well know is the bad work life balance with MPK (USA) still holding the string late hours are common and needed to get on." ((in 1037 reviews)); "PSC (Performance Summary Cycle) is pretty intense and there are frequent layoffs which mostly has nothing to do with your performance" ((in 819 reviews)); "1. Can be super stressful 2. Bad manager can ruin your life 3. Efforts are not praised or counted 4. Code output doesn't matter" ((in 394 reviews)); "Politics and poor leadership in the mid" ((in 364 reviews)); "many employers are very invested in their work and spend long hours; as a result it can be easy to let work/life balance slip" ((in 228 reviews))

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Meta Customer Service Manager (CSM) reviews

4.0

100% would recommend to a friend

(15 total reviews)

Mark Zuckerberg

13% approve of CEO

100% positive business outlook

Ratings by category

5.0

Compensation and benefits

3.8

Career opportunities

3.0

Work/Life balance

2.9

Senior management

2.2

Diversity & inclusion

2.1

Culture & values

Customer Service Manager (CSM) employees have rated Meta with 4.0 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Meta is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

15 reviews

3.0

Jan 4, 2022

Good environment

Csm

Recommend

CEO approval

Business Outlook

Pros

Colleagues & management are fantastic.

Cons

feels too corporate for own liking

4.0

Dec 20, 2021

Great

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Competitive salary and Team environment

Cons

Work from home options and Growth opportunities

5.0

Jan 29, 2021

Company moves fast, lots of benefits

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great benefits and learning opportunities

Cons

A lot of pressure for results

Viewing 10 - 12 of 15 Reviews

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Meta Customer Service Manager (CSM) reviews

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Good environment

Great

Company moves fast, lots of benefits

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