Micro Center reviews

3.6

65% would recommend to a friend

(1,560 total reviews)

Richard M. Mershad

71% approve of CEO

52% positive business outlook

Micro Center has an employee rating of 3.6 out of 5 stars, based on 1,560 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Micro Center employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jun 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Learn how to build and repair computers

Cons

Management exploits you for cheap labor. Only $14 an hour when other help desk positions are atleast $20/hr. Half of your time is spent dealing with disgruntled customers. They dont give you enough time to work on your units. Manager is always on your back insisting you call and email customers with status updates.

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Micro Center Response
4y
We do appreciate you taking the time to post a review. We did recently raise the wage for this role in the St Louis Park location. Feel free to reach out to Home Office HR and ask for Angie Miller if you would like to further discuss your employment experience. Thank you Jennifer Ratliff Micro Center HR Manager 614-850-3150
3.0
Apr 2, 2021

Honest feedback that hopefully will be constructive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Micro Center retail store is the real deal. The associates up to the GMs, DMs and corporate leaders genuinely do care about ensuring customers have the best possible experience in the store. This is indeed supported at the corporate level. I feel they have a good long term strategy to remain competitive in an extremely challenging segment. I hope this continues into the future. Even as a former employee, I plan to still shop at Micro Center.

Cons

The corporate office has many well-intentioned and highly intelligent leaders that REALLY know the store and the marketplace very well. Highly tenured staff in multiple roles. However, over my tenure there, I've learned that leadership's view of the culture does not align with everyone else's perception of it. This opinion gap is important. The culture, based on whom you report to, can be highly toxic. I've witnessed and/or have been involved in countless conversations over the years that include down-talking, constant interrupting, public scolding, blaming, even swearing unnecessarily. I often wonder sometimes are they even aware of this? As I said, these are well-intentioned and good people. When you spend time away from the office for example and have a beer with them, you learn quickly they are people too. We actually had an internal culture improvement initiative which I felt had potential but appears to have been scrapped. My opinion is this: Most of the people and leaders at Micro Center are good people that want you to succeed. From everything I have learned and heard from others, it is only a select couple of people very high up (who shall remain nameless) who are spreading toxicity from the top down throughout the organization. This is such a shame. Because I genuinely want better for everyone there. Including those people.

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Micro Center Response
5y
We truly appreciate you taking the time to put your thoughts in writing. Fortunately we are going to start our Focus 3 sessions again shortly - I'm happy to hear that you found value in those sessions. Your balanced perspective and genuine care for our associates and our Company is evident and will be shared at the Executive level. Please feel free to reach out to me directly at 614-850-3150 and best wishes in your new endeavor. Sincerely, Angie Miller VP-HR
2.0
Jan 2, 2021
Recommend
CEO approval
Business Outlook

Pros

-Decent discounts on certain products -Great co-workers -Likeminded Customers

Cons

-Racism from Management -Terrible management -Lies about pay -Lies about moving into new positions -Employees cant return products for an entire year even if they purchase with replacement plans -You will never make the "average" pay that they say employees do -High turnover (and its for a reason)

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Micro Center Response
5y
We are sorry that you feel this way about your time at Micro center. Please reach out to our VP of HR Angie Miller so we can hear more of the details about your experience. This is important to our employees and the future of our business so please reach out. Thank you Jennifer HR Manager 614-850-3150
Viewing 70 - 72 of 1,560 Reviews

Glassdoor has 1,577 Micro Center reviews submitted anonymously by Micro Center employees. Read employee reviews and ratings on Glassdoor to decide if Micro Center is right for you.