Micro Center reviews

Terrible, and to be more specific they were terrible in the following ways. First in the interview they mention that you will make from 13-15 dollars and sometimes up to 20 dollars an hour but the way it works for sales associates is that you get paid 4 dollars an hour plus commission not only that but you are not just a sales associate you are also a warehouse associate( break down truck ) and a merchandiser( put the truck on the shelves in the appropriate manner) and they don't mention the last two, as well as maintaining a particular set of aisles up to par with their merchandising code, but must also assist customers and provide "Prompt and courteous service". Not only that but the decline in associates during shifts makes it almost impossible to make sure everyone is being assisted especially when you have one associate with 5 people waiting for help ( which happened often). Now when trying to move up their "criteria" is that your AOR(area of responsibility) must be 100%, you must also have a service plan percentage at or exceeding the departmental goal, and then the normal attendance and performance requirements, and etc. Where the etc is pretty much anything else they can think of. I worked there for 1-5 years(not stating the specific amount for obvious reasons) and i moved up once to a department i did not want to go to because it was not my first choice but they told me that there was no openings where I wanted to go and then 1mo later they hire someone for the department I wanted to go to. So just to forewarn people that is their idea of "opportunity for advancement" and just to add on to this I had knowledge to able to sell in either department even the associates in my first choice wanted me there. Lastly when informing management of effective ways to increase employee count in the respective department I was a part of I was met with the following response "I did not know I had to hire people" from my supervisor and when I informed my supervisor that hiring externally for the respective department was not effective due to the nature of the products sold in the department and that promoting those that want to learn would be better and easier to train, but that didn't happen. So in summary the job is not what other sales jobs are if you want experience in sales this is not a good fit if you want experience in sales/merchandising/warehouse then this is for you.

-Very high expectations. While you are guaranteed your breaks, keep in mind that is the only break you will get all day. If you are scheduled for a 9 hour shift (the usual for full time) then you will get a 1 hour lunch. There is no telling when that lunch will be though. So you could be stuck performing your duties for 6 hours straight. While that doesn't sound terrible and is almost expected, that's a long time to stand in one spot doing the same thing without even so much as being able to use the restroom. (They don't tell you that you can't, unless you are on the "security" lane) but you know that if you do... Upper management will frown upon you and you'll be under the impression that the whole store will explode and fall apart. -Upper management ONLY CARES ABOUT NUMBERS. You are told to provide world class customer service but I have never ONCE been recognized for going out of my way to help a customer. I've been talked down to for actually going above and beyond with customers because a transaction took to long or because someone was worded differently than company policy. First time building a computer? No sorry, I can't offer any tips and tricks to you because that's going to make this take to long. Oh, but I better start by offering you a 3 year plan and then if you say no go to the 2 year plan for EVERY. SINGLE. ITEM. Even if your sales associate already did or you tell me you're not interested. Because that doesn't make things take to long. Name and email capture? Important info, yes, but no it should not be how CSR's are judged on performance. That is a completely ridiculous metric. No CSR is going to stand there and NOT ask for that info. If someones numbers are low it's because customers simply refused. Nothing more. -Our protection plans are great. But relax the pressure on selling them or risk annoying customers. Sales associates should ask and do the actual selling. CSRs should do a reminder that it's their last chance to get one. You cannot seriously think I'm going to ask for every single item every single time. Our protection plans are worth it, but you're barking at us about how long transaction times take and how long people are standing in line... yet you have 1000 things you want us to discuss and explain to customers while collecting their information while doing this and that. -Commission is only offered on service plans, but should be offered on other things sold at the register when there is an opportunity for an up-sell. "Are you sure you need a 2.0 flash drive and not a 3.0? They are 10 times as fast and only a dollar or so more! How about a 128 instead of that 64, it's only a little bit more!" -This new attendance policy that was introduced under the guise of being for Work Life Balance is a joke. Have a straightforward policy and just talk to problem offenders 1 on 1 and deal with it. Or at the very least be straightforward and say "We have a problem with people calling off to often so there is a new policy." Don't lie and say it has anything to do with work life balance. You seriously gave people more sick hours then they are allowed to possibly use. If I'm sick, do you really think I can get my shift covered in less than 24 hours? And you expect us to PAY TO HAVE OUR SHIFTS COVERED in a third party app?