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      Micro Center

      Engaged Employer

      Micro Center reviews

      3.6

      62% would recommend to a friend

      (1,562 total reviews)

      Richard M. Mershad

      68% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Micro Center has an employee rating of 3.6 out of 5 stars, based on 1,562 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Micro Center employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      2K reviews
      1.0
      Feb 27, 2024

      Pain

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      co- workers are nice, commission structure is fair. discounts are nice

      Cons

      if you are ever unable to meet your numbers you will suffer. even if you know you are doing a great job, if the numbers don't match it doesn't matter. not to mention if you manage to forget any step of the process if management sees it you will get written up, so then you slow down your approach and make sure everything gets checked with each customer and then you are told your productivity is not doing well. this is constant and there is never a happy medium. POS system is prehistoric and has a steep learning curve. even if you are tech savvy it still wont make much sense compared to modern equivalents Oh and if you enjoy your sanity, never check your work email because overtime it will be loaded with "Coaching" emails which is them logging all of your mistakes with a passive aggressive tone

      avatar
      Micro Center Response
      2y
      Thank you for sharing your feedback, both positive and negative. We appreciate your candor and value your contributions to our customer service team. We understand your concerns regarding performance expectations and the impact on your experience. We are committed to fostering a supportive environment where our employees feel valued and empowered to succeed. We are actively reviewing your feedback and will explore ways to improve communication and expectations around performance goals. Regarding the POS system, we acknowledge the learning curve associated with our current system. We are continuously evaluating our technology infrastructure and are committed to finding solutions for improvement. Your feedback about the tone and frequency of coaching emails is concerning. We will address this to ensure a constructive and supportive communication style. We value open communication and encourage our employees to share their concerns directly with their managers or through our anonymous feedback channels. We're committed to continuous improvement and encourage you to reach out to share specific details so we can address concerns directly. We truly value your insights. Best - Jennifer Rex - Senior HR Generalist – 614.850.3250
      3.0
      Feb 27, 2024

      It's Okay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits Time off Flexibility Have your own desk Bring your own equipment

      Cons

      Not understanding when it comes to mental health Will threaten to terminate you if you reach 10 points and not be lenient and understanding

      avatar
      Micro Center Response
      2y
      Thank you for your feedback. We appreciate you sharing your experience at Micro Center. We take concerns about employee well-being seriously, including mental health. We are committed to fostering a supportive and understanding environment for all employees. We are reviewing your feedback and will explore additional resources and training opportunities for managers to better understand and support employees facing mental health challenges. We actively strive to be fair and consistent in the application of our attendance policy. We will review your feedback with the relevant teams to ensure everyone understands the policy and its application. Diversity and inclusion are important to us. We're always looking for ways to improve and appreciate your suggestions. We encourage you to discuss your concerns in more detail with your HR representative or a trusted manager. We value your contributions and want to ensure you have a positive experience at Micro Center. Best - Jennifer Rex - Senior HR Generalist – 614.850.3250
      2.0
      Feb 26, 2024

      Great employees, bad management

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent entry level commission pay. Love the employees there, easy to get along Decent discount on items.

      Cons

      Management was terrible and created toxic work environments at times. Not all of them are bad, but it really only takes one bad apple to ruin the entire work experience. Managers have unrealistic expectations and at times can be petty for no reason. You will be micromanaged hard and managers are strict on your metrics about everything. It feels like a very bad corporate environment, and CSRs definitely get the short end of the stick in that regard. They have a high turnover rate for a reason and it’s not the job that’s the problem. Transferring departments is very rare and almost impossible.

      avatar
      Micro Center Response
      2y
      Thank you for sharing your feedback. We appreciate you highlighting the positive aspects of your experience at Micro Center, particularly your appreciation for your colleagues. We take all concerns about the work environment seriously and are committed to providing a positive and respectful experience for all employees. We will be reviewing your feedback with the Tustin, CA store leadership team. We understand the importance of clear communication and fostering a supportive team environment. We are continuously looking for ways to improve communication and collaboration between management and employees. We are committed to continuous improvement and value your contribution to that process. If you're comfortable, we encourage you to reach out to us directly to discuss your feedback in more detail. Thank you again for your feedback and we wish you the best in your future endeavors. Best - Jennifer Rex - Senior HR Generalist – 614.850.3250
      Viewing 256 - 258 of 1,562 Reviews
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      ReviewsMicro Center reviews

      Glassdoor has 1,579 Micro Center reviews submitted anonymously by Micro Center employees. Read employee reviews and ratings on Glassdoor to decide if Micro Center is right for you.