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      Miles IT

      Engaged Employer

      Miles IT reviews

      4.3

      88% would recommend to a friend

      (289 total reviews)

      Chris Miles

      90% approve of CEO

      86% positive business outlook

      Ratings by demographic groups

      Miles IT has an employee rating of 4.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Miles IT employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      289 reviews
      5.0
      Apr 14, 2021

      Great Place to Learn & Challenge Yourself

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work with great people - friendly, helpful, and super smart! The team environment helps you learn and grow faster than just doing work on your own, and the company really encourages personal and career development by pursuing your passion, both improving in your current job and looking for your next opportunity within the company. There are new challenges every day, and it is definitely never boring! The ongoing Miles University training for both technical and soft skills, team events, and ability to work on a variety of technologies and businesses keeps things fresh.

      Cons

      It's a fast-paced environment and expectations are high; people who aren't ready for that may not succeed here.

      2.0
      Apr 8, 2021

      Get experience and move on ASAP

      It support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers and you WILL learn a lot fast. 1 year in you will definitely feel confident in IT if you can manage your stress. There is practically no training and rarely help, even is a specific procedure to pass your tickets you worked on for too long up to Reinforcements but they would more times then not get sent back to you to continue being worked on even when you communicated to end-user you are "escalating this". I can't blame them as they are under severe stress as well, and it was very visible for everyone on my team. Almost no time to small talk with your team, or even step away to make coffee/bathroom, and if you did you directly add a load to someone else's busy and unmanageable workload. They would mention certificate bonuses and allowing you to study during work hours but there is NO time. Also would see Miles University pushed on the website/job posting but there was no 'learning' happening, other than maybe once every 2 months an hour PowerPoint on "How to Communicate". Overall if you CAN'T find a job and are willing to learn as you go for FortyK~ and are fine with being a soulless zombie for some time then go for it.

      Cons

      -Immense workload, we can't even keep up with current clients and would be getting new ones at least twice a month (team) and onboarding was usually a disorganized mess once it came over and a lot of the extra work to patch up fell onto the already busy Support team -Low pay for what you are expected to do, you have 16+ clients under you -Inactive manager, unless you are fine with someone who only prods you to update tickets when your connected to 2-3 end-users machines and on the phone with a 3rd/4th. 0 help.

      3.0
      Apr 7, 2021

      meh...so so

      It support consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, lots of overtime if you want it

      Cons

      very little PTO, expensive medical insurance,non existent work life balance

      Viewing 187 - 189 of 289 Reviews
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      ReviewsMiles IT reviews

      Glassdoor has 301 Miles IT reviews submitted anonymously by Miles IT employees. Read employee reviews and ratings on Glassdoor to decide if Miles IT is right for you.