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      Miles IT

      Engaged Employer

      Miles IT reviews

      4.3

      88% would recommend to a friend

      (289 total reviews)

      Chris Miles

      90% approve of CEO

      86% positive business outlook

      Ratings by demographic groups

      Miles IT has an employee rating of 4.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Miles IT employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      289 reviews
      2.0
      Apr 18, 2020

      Cool Looking Place to Work

      Onsite helpdesk consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Driving around not stuck at a desk all day and working with all kinds of different technologies

      Cons

      First the orientation and training were very hectic and brief to say the least. Barely got any training on the ERP system and different technologies that we were to utilize to get the job done and then got thrown out to work and expected to be knowledgeable and effective as possible which is kind of puzzling. If you are unsure of something that wasn't covered in training, which was mostly everything, I would be refereed to look at documents and procedures to read on my own. Driving to multiple locations can be overwhelming. Some days having 3 different locations to commute to and making sure you do a great job at each one while not rushing seems a bit much to ask sometimes when the locations are spread out so far being an hour or more between locations. Giving great customer service is key which I don't mind, but I felt like I was always being rushed to close the ticket and move to the next task. Then sometimes a ticket would be assigned last minute and helpdesk with rush you to get through your initial task to get to the one just assigned. It feels like you can't give great customer service while being rushed to get to the next onsite, a bit of a lose-lose situation.

      avatar
      Miles IT Response
      6y
      Thank you very much for taking the time to write a review. We are glad that you enjoyed working with a variety of customers and technologies. We do apologize for any negative feelings about your time of employment with us, and we always take input into account when making changes to our orientation and on-board processes. We do have general training for our company-level ERP system combined with job-specific training for our systems and processes along with a buddy/coaching plan for the first 60 days of employment. This encourages and gives the opportunity for new employees to collaborate with senior staff to gain knowledge of our systems, processes and tools. There is a certain amount of obligation on the part of the new employee to reach out to their buddy and/or manager when appropriate, and it seems that in this situation, this program was not taken advantage of. Our on-site team is primarily responsible for visiting our customer locations to take care of their technology needs, it is commonly scheduled for multiple visits per day. We pride ourselves on being responsive and customer-oriented, concentrating on giving the best experience for our customers. We hope you have gained value from the time you spent working with us, and we wish you the best of luck with your future endeavors!
      5.0
      Mar 19, 2020

      A Challenge Worth the Effort

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every day there are new challenges, and the entire team comes together to meet them. From the leadership to the managers to the team members sitting next to you, people have a positive and helpful attitude. Everybody just really cares about the work being done and the people we work for and with every day. You don't see that many other places. Add in the opportunity to learn (Miles University programs, new technologies, mentorship, sponsored education opportunities, certifications, and more) and the great facilities, and I can't imagine a better place to spend most of my waking life!

      Cons

      It's not for everybody - I know people who aren't up for new challenges or pushing themselves and others to succeed don't always work out here.

      5.0
      Mar 13, 2020

      Special place. Special people. Brilliant leadership who will get the bests out of you.

      Technology advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Miles Technologies is not the first IT company I’ve worked for, but it will be the last. I love it at Miles and I plan on retiring from here. Miles sets you up to succeed at work and in life. The leadership team cares about everyone here and invests heavily in their success. There is always a class or seminar going on at Miles University and every employee meets with their manager on a regular basis to review their career planning paths and professional development goals. Additionally, Miles is the most well run organization I’ve ever worked for. There is a process for everything, but here the processes don’t bog you down; they enable productivity and enhance efficiency. If you buy into the system you’ll be successful here. After I reviewed Miles’ core values during the interview process I knew this place was special and that I wanted to be here. Three (almost four) years later I consider working at Miles the best professional decision I’ve ever made.

      Cons

      There aren't any. You always face challenges but no more here than anywhere. The difference here is if you need help you'll get it.

      Viewing 217 - 219 of 289 Reviews
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      ReviewsMiles IT reviews

      Glassdoor has 301 Miles IT reviews submitted anonymously by Miles IT employees. Read employee reviews and ratings on Glassdoor to decide if Miles IT is right for you.