Dec 22, 2020
Mill Creek Residential Response
5yThank you for sharing your concerns about our company and for your candor. It’s candor like this that will help us to become an even better organization. Please know that when we ask associates to post reviews on this site, we’re not asking for positive reviews. We’re asking for meaningful feedback, and we welcome negative reviews because we believe they will help us to grow as an organization. We understand your concerns with regard to the impact of COVID-19 on all of our lives and have worked diligently to try to address its impact on our organization and people with increased safety protocols. It appears there may have been a misunderstanding with regard to how we addressed onsite teams in response to the pandemic, and we’d like to hear more of your perspective when you get a chance. Because we knew that, even with closing our community offices to the public, our onsite teams would need to be onsite to service our customers for move-ins, leasing and service requests, we did not reduce pay for our onsite teams or reduce bonuses for them. We made these decisions because we believed they were the right things to do for those on the front lines assisting our residents. If we don’t hear from you, we’re sorry that you don’t feel like we went far enough and will discuss your other concerns internally to determine if there’s anything we can do to address them and enhance the working experience. We know that you no longer work with us, but we would appreciate if you gave us a call so we can get more details from you on your concerns. – Jerry W., Human Resources.