Pros
The team is amazing, your peers are always there to support you and the annual bonus was nice last year. The office in Boca is nice and the benefits and time off offerings are good.
Cons
Burnout is rampant as you are expected to own processes and tasks that should live with other teams (sales, support, etc.). You wear many hats. There is ALOT of turn over. You are completely undermined and overpowered by upper management when faced with client complaints. The team is not empowered to resolve conflicts or enforce boundaries with clients and we are constantly throwing discounts and credits at clients instead of actually improving the product. Apologizing for performance issues is a large part of this job. Recent budget cuts have caused a dip in morale and there is no clear growth path unless you have visibility with upper management and are well liked by them. Promotions are seemingly ad hoc and sometimes not available for all to apply to. There is little internal promotion and most senior roles are filled from outside hires. HR is little to no help when escalating concerns regarding nepotism or favoritism which is demotivating.